Watch Analyst

Summary

Watch Analyst gathers and provides business intelligence data to provide quality service to customers and increase revenue production. The ideal candidate will be available for shifts Friday - Monday, 6am-6pm.

Key Responsibilities

• Work rotating shifts to ensure 24/7 coverage for Watch Operations, with flexible hours.
• Primary Objectives: Provide situational awareness and assist business development personnel by identifying real time incidents to include fires, floods, weather related events, natural disasters and man-made events and to gather specific information on these events.
• Monitor Open Source databases and various systems (e.g., Radios, Social Media and various data sources) for important or critical information that may require after-hours notification of senior management. Maintain a log of all rotating shifts activities including the notifications from various clients and identified incidents.
• Participate in the delivery of daily information and related status reports to include: Daily Weather updates; Overnight Fires and status of daily chases; Common Operating Picture (COP); additional focused products as directed.
• Deliver concise and effective information, critical infrastructure and consequence management briefings to Senior Executives as required, potentially under conditions of high stress and fast-paced environment.
• Understand the operation and basic maintenance of all communications and information technology hardware, software, and firmware utilized to perform watch functions.
• Able to respond to the Watch facility for emergency operations. Watch Analyst are essentially 'On call' always. Watch Analyst should not live more than 1-hour drive time (normal conditions) from the Cotton’s Global Watch Center facility.
• Schedule and monitor report delivery products daily.
• Work closely with the different departments (Sales, Restoration, Construction, Roofing, Logistics, and Culinary) to provide insights into their business through situational awareness.

Skills, Knowledge and Expertise

• Minimum of a High School degree (or equivalent).

• Proficiency with Microsoft Office, with emphasis in Excel and PowerPoint, Social Media platforms.
• Familiarity with ArcGIS preferred.

• Demonstrated ability to work cross-functionally at all organizational levels and/or with outside professionals.
• Excellent analytical skills, problem-solving/trouble-shooting skills, presentation skills, critical thinking skills, domain knowledge, communication skills, adaptability, open-mindedness, and conscientiousness.
• Effective time/resource management and project management skills/capabilities.
• Must possess strong written and oral communication skills, along with expert organizational skills.
• Ability to build strong interpersonal relationships and establish effective working relationships with all levels of staffs essential.

About Cotton Holdings

Founded in 1996, Cotton Holdings Inc. is a leading infrastructure support services company with subsidiaries that conduct business under the Cotton USA, Cotton International, Cotton Roofing, Cotton Logistics, Cotton Culinary, OneLodge, OneTeam, Stellar Commercial Roofing, Full Circle Restoration, Target Solutions, and Advanced Catastrophe Technologies, Inc. brands. Headquartered in Katy, Texas with an International Logistics Center and regional offices throughout North America, Cotton provides property restoration and recovery, construction, roofing, consulting, workforce staffing, temporary housing and culinary services to public and private entities worldwide.

Department

Business Development

Employment Type

Full Time

Location

Houston, TX

Workplace type

Onsite

Compensation

$20.00 / hour