Training Operations Specialist

United in Performance. Inspired by Innovation.

Location:

Remote

Work Type:

The shift is 7:00 AM to 4:00 PM, Monday to Friday.

Sponsorship & Relocation:

This opportunity is NOT approved for Visa sponsorship and only candidates who currently have the right to work in the United States of America will be considered.

This opportunity DOES NOT provide relocation

Mission:

Training Operations Specialists provide high quality operational or technical training and documentation for all Epiroc Divisional related products and services. The successful candidate will work with the Parts and Service Division’s (PSD) global training department, to facilitate US Customer Center (US CC) compliance and participation in divisional initiatives. This role will achieve growth initiatives by focusing on improved customer satisfaction through effective communication and partnership with the goal of achieving best service provider status among all current and prospective customers. The Training Operations Specialist will spend a portion of their time supporting and auditing the trainers in the field, on customer sites, so candidates must be comfortable working in that environment.

The work environment in the mining and construction industries has unique and interesting challenges one will not find in other professions. It is all encompassing, anywhere from office attire one day to working in a rough and rugged environment another day in some of the most beautiful and pristine areas of the world. The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. The employee is regularly required to lift up to twenty-five pounds, is occasionally required to lift up to fifty pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Use of personal Protection Equipment may be required in this role. The position is considered Safety Sensitive.

Responsibilities:

• Create and manage training programs packages for capital machine sales and technician development
• Ensure trainers have the necessary product training and skills to train others effectively.
• Audit Training team’s classes to ensure use of Epiroc published training materials and curriculum are consistent across training events.
• Provide mentorship and coaching to ensure high-quality training delivery along with maintaining the published training calendar.
• Align training strategies with company goals and objectives. Develop training using technology, such as virtual aids, AI assisted training, and task specific modules to move training methods into the future.
• Create and manage training budgets, ensuring cost-effective solutions while maintaining quality standards and utilization.
• Monitor, evaluate and continuously improve the effectiveness of training programs, implementing changes, as necessary.
• Collaborate with HR to onboard new trainers and build relationships with external training vendors.
  
  

Requirements:

• A minimum of 5-7 years in training and development or a related role, or an equivalent combination of education and experience. A Certificate of Completion for a Technical or Trade School in hydraulics or electrical, or a bachelor's degree in a related field would be an additional benefit.
• Train the Trainer (Epiroc) or similar certification, with familiarity with industry-standard training methodologies and practices. Proven success in developing and implementing training strategies that meet business needs and objectives, with demonstrated ability to manage budgets effectively and efficiently.
• Strong leadership and team collaboration skills, including the ability to provide constructive feedback, motivate trainers, and guide the team toward common goals. Strong problem-solving and analytical skills, with the ability to evaluate training programs' effectiveness and identify areas for improvement.
• An advanced understanding of the control and navigation systems used on Epiroc and other OEM equipment, as well as Epiroc specialty software applications.
• Excellent verbal, written, and presentation communication skills, including technical writing ability to provide documentation of events. Proficient computer skills with Microsoft Office Suite.
• Willingness to travel up to 25%, as necessary to support training activities and initiatives.
  
  

Epiroc USA LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law.

Employment at Epiroc USA LLC is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Benefits:

• Compensation: USD 102,000 – USD 152,000 annually
• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
  
  

Life at Epiroc:

We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation, 'Dare to Think New.' With innovative technology, we develop and produce innovative drill rigs, rock excavation and construction tools. The company was founded in Stockholm, Sweden and has passionate people supporting and collaborating with customers in more than 150 countries.

Employment at Epiroc Drilling Solutions LLC is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc Drilling Solutions LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders. We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.

This job posting will remain open until the position is filled.

Learn more at www.epirocgroup.com

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com.