Director of Information Technology

Job Summary

The Director of Information Technology (IT) will manage and lead our organization's technology operations, ensuring the effective implementation of IT systems that align with business objectives. Reporting directly to the Chief Information Officer (CIO), the IT Director will oversee IT staff, lead Enterprise Resource Planning (ERP) migrations, manage Azure and Microsoft Cloud environments, and ensure the security of the company’s technology infrastructure. Additionally, the IT Director will be responsible for developing, maintaining, and presenting metrics and dashboards to support data-driven decision-making and transparency across the organization.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Lead, mentor, and manage the IT department staff, promoting a collaborative and high-performance culture.
• Lead ERP migration projects, ensuring smooth transition from legacy systems to modern platforms (e.g., Microsoft Dynamics, Field Service, F&O etc.).
• Lead change management efforts for large-scale technology rollouts, ensuring effective communication, training, and adoption across all business units.
• Establish clear change management plans to guide employees and departments through transitions smoothly and effectively.
• Oversee and optimize the company’s Azure and Microsoft cloud environments, including SharePoint and Microsoft Teams for document management and collaboration.
• Ensure that cloud architecture is scalable, secure, and cost-effective, meeting current and future business needs.
• Lead and manage all IT projects using strong project management skills, including budgeting, resource allocation, and scheduling.
• Develop and enforce IT security protocols to protect company data, networks, and assets.
• Create and maintain comprehensive IT metrics and dashboards to track the performance of IT-related initiatives, including system uptime, incident response times, user satisfaction, and security compliance to share with CIO and executive leadership team.
• Develop, implement, and test disaster recovery and business continuity plans to ensure minimal downtime in the event of a system failure or security breach.
  
  
  

Knowledge, Skills, And Abilities

• (K) Deep understanding of Microsoft Azure, Microsoft Cloud environments (including SharePoint, Teams, and voice integration), and ERP systems like Microsoft Dynamics or Business Central.
• (K) Extensive knowledge of project management frameworks for planning, executing, and tracking IT projects.
• (S) Strong communication skills for effectively conveying technical initiatives to non-technical stakeholders and aligning IT projects with business goals.
• (S) Competence in project planning and scheduling, including resource allocation, tracking milestones, and adhering to timelines.
• (A) Align IT initiatives with long-term business goals, driving strategic technology implementations that support organizational objectives.
• (A) Lead change management efforts effectively, engaging stakeholders and ensuring adoption of new technologies across departments.
  
  
  

Leadership Competencies

At DuraServ, the following competencies are essential for success in the job:

Action Oriented

• Communicates Effectively
• Customer Focus
• Decision Quality
• Drives Results
• Ensures Accountability
• Instills Trust
• Self-Development
  
  
  

Supervisory Responsibilities

• This position will supervise a team of 2-3 direct reports.
  
  
  

Work Environment and Physical Demands

• In office environment
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
  
  
  

Travel

• This job requires 20% planned business travel.
  
  
  

Education And Experience

• Bachelor’s degree, in Information Technology preferred.
• 8 years’ experience in an Information Technology role, with 4 years’ experience managing others.
• Preferred certifications include Microsoft Azure Certification, Microsoft 365 Certification, and Project Management Professional or Information Technology Infrastructure Library Certification.
  
  
  

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.