Renewal Manager

About Portside, Inc.

Portside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals: business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise customers, helping them streamline and manage all aspects of their day-to-day operations.

Job Summary

We are seeking a highly motivated and detail-oriented Renewal Manager to join our team. This role is critical to ensuring the seamless renewal of contracts for our suite of aviation SaaS products. As a Renewal Manager, you will play a pivotal role in driving revenue retention and growth by managing the renewal process, negotiating multi-year agreements, implementing annual uplifts, and collaborating cross-functionally to deliver exceptional value to our customers.

Key Responsibilities

• Manage contract renewals for all customers across products
• Manage coordination and execution of amendments, renewals, and re-contracts. Handle secondary documentation, such as DPAs, MSAs, and BAAs.
• Ensure timely and accurate execution of the renewal process.
• Build strong customer relationships to drive retention.
• Identify and propose multi-year agreements, expanded contract terms, and identify upselling opportunities
• Lead negotiation of terms and pricing, and collaborate with internal stakeholders (legal, finance, security, deal desk) for compliance and smooth renewals.
• Partner with Customer Success to monitor customer health and renewal risks.
• Work with Finance on revenue forecasts and contract adjustments.
• Keep CRM and contract management systems up to date.
• Regular reporting on renewal rates, churn, and uplift metrics.
• Analyze trends to improve renewal strategies.
  
  

Qualifications

• 3+ years in renewal management, sales, or account management (SaaS preferred).
• Experience in aviation or related industries is a plus.
• Strong negotiation and relationship-building abilities.
• Analytical and problem-solving skills.
• Proficiency in tools like Salesforce, Netsuites, Microsoft 365 office
• Excellent written and verbal communication.
• Highly organized with attention to detail.
• Ability to manage multiple priorities in a fast-paced
  
  

Benefits

• Competitive salary and bonus structure.
• Health, dental, and vision insurance.
• Retirement plan with company match.
• Opportunities for professional development and career growth.
  
  

Portside is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.