Director, Customer Experience
Partner.Co
Date: 4 days ago
City: Lehi, UT
Contract type: Full time
Who Are We?
Partner.Co is a global health and wellness company that partners with independent Brand Partners to help people achieve a body, business, and lifestyle they love. Through a process we call Partnership Marketing, we provide Brand Partners with everything they need to build their business, including high-demand products in the wellness, fitness, skincare, and personal care spaces, plus logistics, operations, marketing, and more. Our Brand Partners build their business by referring people to the suite of Partner.Co products are rewarded with money, travel, recognition, and fun events.
Our Culture
Partner.Co has its Innovation Center in Lehi, Utah, and offices worldwide. Our global presence allows our corporate staff to work with different cultures as we collaborate and grow as one high-performing, energetic team. We cultivate a collaborative culture where we work hard together and have fun while we do it! No matter your role, your impact is noted, and all ideas are encouraged.
We’re passionate about health! As an employee, you can join our Employee Transformation Group, where you can gain guidance, support, and free products for your personal wellness goals, and, of course, friends to cheer for you along the way!
About The Role
Are you ready to make a significant impact?
We are on the hunt for a dynamic Director, Customer Experience, to spearhead our customer-centric initiatives and elevate satisfaction levels across all markets. As an industry leader, we’re dedicated to building a lasting legacy and forging genuine partnerships. We need a visionary like you to help us achieve these ambitious goals!
The Director, Customer Experience will be responsible for developing and implementing strategies, programs, and processes to enhance customer satisfaction, retention, and loyalty. This role will collaborate with cross-functional teams and global markets to implement best practices, optimize customer touchpoints, and drive continuous improvement in customer experience.
Currently, this role will report directly to the CEO. However, as the role and department evolves, it may transition to another department under a different leader. The expectation is that this individual will gradually build a lean team over time.
Key Responsibilities
Partner.Co is a global health and wellness company that partners with independent Brand Partners to help people achieve a body, business, and lifestyle they love. Through a process we call Partnership Marketing, we provide Brand Partners with everything they need to build their business, including high-demand products in the wellness, fitness, skincare, and personal care spaces, plus logistics, operations, marketing, and more. Our Brand Partners build their business by referring people to the suite of Partner.Co products are rewarded with money, travel, recognition, and fun events.
Our Culture
Partner.Co has its Innovation Center in Lehi, Utah, and offices worldwide. Our global presence allows our corporate staff to work with different cultures as we collaborate and grow as one high-performing, energetic team. We cultivate a collaborative culture where we work hard together and have fun while we do it! No matter your role, your impact is noted, and all ideas are encouraged.
We’re passionate about health! As an employee, you can join our Employee Transformation Group, where you can gain guidance, support, and free products for your personal wellness goals, and, of course, friends to cheer for you along the way!
About The Role
Are you ready to make a significant impact?
We are on the hunt for a dynamic Director, Customer Experience, to spearhead our customer-centric initiatives and elevate satisfaction levels across all markets. As an industry leader, we’re dedicated to building a lasting legacy and forging genuine partnerships. We need a visionary like you to help us achieve these ambitious goals!
The Director, Customer Experience will be responsible for developing and implementing strategies, programs, and processes to enhance customer satisfaction, retention, and loyalty. This role will collaborate with cross-functional teams and global markets to implement best practices, optimize customer touchpoints, and drive continuous improvement in customer experience.
Currently, this role will report directly to the CEO. However, as the role and department evolves, it may transition to another department under a different leader. The expectation is that this individual will gradually build a lean team over time.
Key Responsibilities
- Develop and execute a global customer experience strategy that aligns with the company's vision and values
- Lead the development and implementation of customer-centric programs and initiatives to drive customer satisfaction and loyalty
- Collaborate with cross-functional teams to optimize customer touchpoints and deliver a seamless customer journey across all channels
- Design and implement customer feedback and measurement programs to capture customer insights and identify areas for improvement
- Drive a customer-centric culture and mindset throughout the organization
- Monitor and analyze customer experience metrics to identify trends and issues, and drive appropriate actions for improvement
- Stay up to date with industry best practices and emerging trends in customer experience
- Provide leadership and guidance to a global team of customer experience professionals
- 7 to 12 years of experience in customer experience or related roles, with at least 3 to 4 years in a leadership position
- Proven track record of developing and implementing customer experience strategies and programs
- Experience in the health, wellness, or consumer goods industry is preferred
- Strong understanding of customer journey mapping and customer segmentation
- Excellent analytical skills, with the ability to translate data into actionable insights
- Exceptional leadership and people management skills
- Effective collaborator with the ability to work cross-functionally and globally
- Strong strategic thinking and problem-solving abilities
- Excellent communication and presentation skills
- Passionate about delivering exceptional customer experiences
- Bachelor's degree in business, marketing, or a related field (MBA preferred)
- Prefer a Utah-based individual who can work two days per week from our Lehi, UT office
- Medical, Dental, Vision
- 401(k) with company match
- Holidays and Flexible PTO
- Professional development opportunities
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