Campus Director

We’re Looking for a Campus Director to Join Our Team (remote role)!

About Live Your Message (LYM)

We’re Live Your Message and our mission is to get people so excited about changing their lives that they stop dreaming – and start doing. We do that with "Choose Your Own Adventure" online business education which makes it possible for anyone with a big message for the world to reach more people, make more money and have a bigger impact than they could alone.

We invented The Experience Formula, a cutting-edge new way of creating online courses that gets 10-30X more student success than normal.

Our secret? Ethically addictive techniques normally found in the world of apps, games and social media to get people hooked on changing their lives. Our unique blend of adult learning theory, gamification, behavioral design and the psychology of motivation has launched a new movement in online education that's catching on fast.

As you can imagine, it's a good time to be in online education and our company and reach has been growing exponentially. We grew by 83% during the height of the pandemic, landing us on the Inc 5000 List of Fastest-Growing Private Companies in America for four years in a row.

We've supported almost 10,000 students through our group coaching and training programs: Start With You, Website ATM, Success School, Experience Product Masterclass (EPM) and Momentum.

Our company and our reach has been growing fast and we’re looking for a Campus Director to lead the Campus team in refining our processes, systems and nurturing an accountable and positive culture that empowers every team member to thrive.

About the Role:

The Campus team mission is to provide our students (and future students) with world class support and an exceptional student experience, turning them into raving fans!

• You’ll provide the Campus team with leadership, management and accountability
• Deliver strategic mentorship to the Campus team, driving a high-performance, growth-oriented culture of ownership and continuous improvement
• Oversee and support delivery of all programs and events including timelines, resources & priorities to ensure smooth delivery, student satisfaction and enabling programs to scale
• Create & maintain program delivery and support team systems & processes to increase efficiency & quality
• Manage and report on Student Support help desk patterns and retentions
• Collaborate with Build, Business and Marketing teams
• Oversee customer experience and student success to enhance student life-span within our company
  
  

This is a hands-on, results-driven role within a fast-moving, high-performance team, so a growth mindset and a start-up mentality are absolutely critical.

What You Will Do:

• Ensure exceptional experiences for every individual engaging with the organization, including prospects, students of various courses and premium group coaching program participants – we aim to create raving fans
• Oversee the on time and error free delivery of all programs, assets, events and deliverables while adhering to budgetary constraints and maintaining brand consistency
• Draft and execute policies and processes that we need to scale our customer support and student success to support $20M+ a year in sales
• Work closely with HR to recruit and train members of the Campus team, fostering a positive, growth-oriented culture of accountability
• Identify and recommend updates and expansions to technology, equipment and policies that may improve the customer experience and retention levels
• Hold a seat at the leadership team level of the company to facilitate effective communication and information flow across departments within the company, acting as a bridge between different teams
• Maintain a deep understanding of students' experiences at every interaction point, constantly generating and testing ideas to optimize student success while balancing profitability and scalability. Key performance indicators (KPIs) include student success rates, retention rates, and repeat sales within a three-month period
• Conduct re-enrollment or retention calls with premium-level students when necessary, addressing complex issues and assisting them in getting back on track towards their
• Assist the Student Success Manager with any retention escalation issues
• Manage our collection process along with the Billing Specialist -- hold defaulted students accountable and send them through to our collections partner when no resolution has been found
  
  

About You:

• You're an A-player, committed to excellence, looking for a fast-paced work environment where you’re surrounded by a team of high-performers who love what we do and who we serve.
• You have extensive experience (7+ years) in a purpose-driven online education company leading program fulfillment departments.
• You're a strategic big-picture thinker and at the same time you can see the details.
• You have a broad range of experience in business, team culture and the softer leadership skills. You have a strong coaching skill set and you love collaborating with strong personalities in a dynamic and high-growth environment.
• You LOVE supporting people and truly care about their needs… you don’t need to be the star of the show. You care deeply about customer experience and student success
• You have exceptional written and verbal communication skills.
• You're a creative problem solver who takes action to address challenges effectively and efficiently, while demonstrating a solution-focused, growth mindset and experimental worldview.
• You're aligned with our Mission & Values so deeply that you hope to make Live Your Message your "forever home."
• You prefer joining a team to starting your own business. You are not looking for a side-gig to fund your entrepreneurial dream. You are looking to grow your skills within a stable, supportive, long-term position in a world-class company.
  
  

Bonus Points:

• Experience working with Scaling Up or E-Myth .
• Experience with Keap/Infusionsoft, Monday.com, Google Workspace and similar virtual team and online business software.
• Business strategy and planning experience, change management, strategic partnerships development.
• Project management and process improvement experience.
• Experience supporting a company at the scale phase (going from $8M to 20M+).
  
  

The Deets:

This is a full-time position with a salary range of $100K-$120K plus an annual discretionary bonus & benefits. Besides our awesome team, Live Your Message offers some great perks for its employees such as:

• Flexible PTO to support work/life balance
• Flexible work schedule during Spring & Summer
• Paid holidays
• Medical, dental and vision insurance
• Company-sponsored retirement plans
• Educational stipend in support of professional growth
  
  

The role is also 100% virtual, but you need to be available to work during “normal business hours” (approximately 9am to 6pm Pacific time, give or take two hours) regardless of the time zone you live in.

Some weekend and night work will be required during events and launch activities. And, having a reliable, up-to-date computer is a must!

We’re looking for someone who’s interested in sticking around to grow with us (not just someone looking for a “side gig” to keep them afloat as they pursue their real passion.) There will be plenty of opportunities for advancement here!

What to Expect as Our Teammate:

• You’ll be part of a hard-working, supportive and amazing team that's dedicated to making a difference in this world through the people we serve -- a team who truly enjoys what they do… and has fun along the way too!
• You'll be supported with practical information, tools to achieve your goals and collaborative project management systems, all aimed at helping you succeed.
• You’ll never be penalized for taking initiative to solve a problem or to fix a systems issue that you identify.
• You'll have plenty of opportunities to learn and grow – personally and professionally – with training courses, mentorship and fun retreats.
  
  

By now you have a sense of who we are, what we do and the opportunity that awaits you. If this position is calling out to you, we want to hear from you!