Patient Advocate

JOIN OUR TEAM AS A PATIENT ADVOCATE!

Your Work Matters How will you make a difference?

The Patient Advocate assists the CEO/, leadership, Risk Director and medical staff in carrying out and implementing a comprehensive and integrated program.

Duties And Responsibilities

• Assist in preparing, coordinating and documenting Patient Satisfaction Surveys.
• Maintain a record of all completed reviews, evaluations and process improvement team activities.
• Assist the CEO and Risk/ PI Director with Joint Commission, CMS, OSHA, and state surveys.
• Assist the CEO and Risk /PI Director who is responsible for collection of data and submission of results for monitoring for The Joint Commission and IPF for CMS.
• Responsible for receipt and logging all official correspondence from all official and accrediting agencies.
• Prepare all reports, as assigned by CEO, Risk/PI Director.
• Fulfill all of the functions of the Human Rights Officer.
• Follows the patient grievance process ensuring the investigation of the grievance, ensuring appropriate actions are taken, documenting actions and informing the patient/representatives of results of investigation and actions taken.
  
  

Note: The essential job functions of this position are not limited to the duties listed above.

Your Experience Matters- What We’re Looking For

Education: Bachelor’s degree or equivalent in Nursing, master's in social work or counseling preferred.

Experience: 1-2 years experience in a healthcare or behavioral health setting involving quality improvement preferred.

Additional Requirements: Computer skills involving knowledge of Excel spreadsheets, and business writing. Must have completed Crisis Prevention Intervention (CPI) and CPR/First Aid (BLS) certification at the time of application. May be required to work overtime and flexible hours.

Your Care Matters What We Provide For Our Team

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid Holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking
  
  

What Sets Us Apart

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations
  
  

Disclaimer: Benefits are subject to change at the discretion of Ridgeview Institute Smyrna.

Compensation

This is a Full Time, non-exempt role and the expected compensation range is between $18.00 to $22.00/hr. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Patient Advocate!