IT Support Specialist

We are currently looking for qualified IT Support Specialist to join our growing team.

Schedule is full-time, Monday - Thursday, 7:00am- 5:30pm.

Radiant Power Corp. delivers the highest levels of quality and reliability from our full range of aerospace products. We provide a wide variety of emergency power supplies, power distribution and control sub-systems, flight deck sensors and instruments, a full suite of passenger comfort/cabin products, AeroELT Emergency Locator Transmitters and our Dukane-Seacom Underwater Locator Beacons.

We offer medical and dental coverage and company paid vision, life insurance, short-term disability and long-term disability, and a 401k with company match.

This position requires use of information or access to hardware, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

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Assist in daily operation of IT Department, including user support, systems maintenance and other tasks as needed.

GENERAL DUTIES:

• User support for hardware, software, connectivity issues (Internet, network, email, etc.)
• User support for IP based devices (ex. VOIP phones, printers, etc…)
• User training as needed
• Assist in deployment of hardware, software, and systems resources
• Assist in maintaining computerized production floor equipment
• Assist in maintaining IT Department resources
• Assist in meeting audit requirements (log analysis, assuring backup integrity, documentation, etc.)
• Respond to out-of-band tasks both during regular hours and on-call
• Documenting issues and remedial actions as needed
• Additional duties as required.
  
  

MINIMUM JOB QUALIFICATIONS:

• High school diploma and either technical training or technical education specializing in IT related field. Must display functional knowledge and troubleshooting capabilities in a Windows Server Active Directory domain environment.
• General knowledge of IT, PC maintenance, Network Operations, Printers, and various IP based technology.
• Experience with current and recent Microsoft Operating Systems, Office Suites, and “best practices” security knowledge required.
• Installation, repair, and wiring of computer equipment.
• Accurately update help desk software to track incidents and resolutions.
• Coordinate support between third-party support vendors and devices.
• Self-motivated. Must be able to work independently and efficiently to meet deadlines. Work must be performed at a high-quality level.
• Sustained dependable attendance.
• Cooperation with others in team environment for cross training and conference on operational issues.
• Initiative in learning and changing work methods to accomplish assigned tasks on a timely basis.
• Must have excellent problem-solving skills, with a strong sense of urgency and strong attention to detail.
  
  

PHYSICAL DEMANDS / WORK ENVIRONMENT:

• Regularly required to sit for long periods of time.
• Regularly required to talk or hear.
• Regularly required to walk up and down stairs.
• Regular use of hands and tools.
• Regularly lift and/or move up to 20 pounds.
• Occasionally required to lift and/or move up to 50 pounds.
• Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Vision abilities include close vision, color vision and ability to adjust focus.
• Noise level is usually moderate.
• Work environment is generally indoors with occasional outdoor tasks, with a mix of traditional office and production floor environments.
  
  

ADDITIONAL QUALIFICATIONS:

Preferred for the position but not required:

• Comptia A+ and/or Network + certified.
• Familiarity with basic MRP/CRM concepts and/or working in a manufacturing environment.
• PHP / MySQL / WordPress experience.
• MS SQL Database administration.