Program Clinical Scheduler

Department: Administrative - Other

Location: Los Angeles, CA

Compensation: $23.00 - $28.00 / hour

Description

About Holding Hands

As a multidisciplinary clinic, Holding Hands Pediatric Therapy and Adult Services serves children,
adolescents, and young adults with developmental, neurological, and biological diagnoses. Our clinical team focuses on the child's strengths and individual differences while developing an intervention plan that addresses his or her unique profile. Our clinical team fosters a relationship not only with the client, but educates, empowers, and supports the entire family unit.

Holding Hands is looking for a Program Scheduler who is eager to learn, grow, and contribute to our
fast-paced environment and strongly aligns with our mission to bring quality Applied Behavior Analysis (ABA), DIR/Floortime, and mental health services to new regions and markets in the United States. We are committed to providing exceptional clinical services to our clients, and we believe that our team members play a crucial role in achieving this mission. As a Program Scheduler, you will be an integral part of our operations team, providing key support to both our clients and clinical staff. We are seeking a candidate with awareness and experience in high-volume scheduling roles, particularly in healthcare, specifically behavioral and mental health services. This role reports to the Office Manager and collaborates with the Program Coordinator.

Key Responsibilities

• Create and maintain permanent schedules for clients and clinical staff.


• Manage day-to-day changes including client and staff cancellations.


• Ensure schedules for new clients and new hires are created one week before onboarding.


• Create and disseminate new hire shadowing schedules.


• Responsible for reviewing scheduling expectations for new hires.


• Reviewing and maximizing client and staff schedules based on current contract fulfillment
  reports.


• Proactively identify and resolve scheduling conflicts.


• Manage communication within the local clinical and operations team regarding scheduling
  changes, concerns, and requests.


• Manage communications from parents, caregivers, schools, and staff regarding scheduling
  needs and requests.


• Partner with Office Manager to continually assess staffing needs.


• Maintain professional relationships with stakeholders.


• Provide exceptional customer service to all stakeholders.


• Understanding your clinic's service radius and surrounding areas regarding zoning


• Maintaining scheduling records and Client Relationship Management systems with up-to-date
  status of clients and staff.


• Audit scheduling errors, and location status, and monitor labor law requirements.


• Assist and perform any other administrative duties as assigned

Skills, Knowledge and Expertise

• Minimum of 2+ years of relevant work experience in scheduling or administrative role


• Bachelor's degree in healthcare administration or a similar field preferred


• Familiarity with electronic health record systems


• Ability and desire to operate resourcefully, independently, and with urgency.


• Mission-driven and focused to support clinical quality.


• Analytical: Ability to closely examine and identify relevant information and earn the respect of
  both leaders and operational teams by translating insights into clear, sizable scheduling
  plans/metrics


• Operational excellence: Must have a keen eye for detail and an exceptionally high bar for
  accuracy and quality.


• Strong opinions loosely held: Ability to articulate POV with clarity, humility, and a willingness to
  question one's assumptions/desire to constantly improve.


• Integrity and trustworthiness


• Excellent written and verbal skills in English and bilingual preferred


• A passion for the field of behavioral healthcare while leading with empathy.


• Experience and understanding of the ABA, Floortime/DIR, and mental healthcare industry

Benefits

Why join the Holding Hands Team?

• Make a meaningful impact: Join a team dedicated to helping students thrive academically and socially.


• Our work comes from the heart, not just a textbook or manual. The starting point of therapy is believing in the ability and potential behind every individual.


• Professional growth opportunities: Take advantage of ongoing training and development to enhance your skills and advance your career.


• In addition to supporting our client's growth, we value providing our staff with various growth opportunities to continue reaching their career goals by providing training opportunities for different modalities, supervision, and mentorship.


• Supportive work environment: Be part of a collaborative team that values diversity, inclusion, and mutual respect.


• DEI training for all new hires


• Monthly staff DEI support group

Benefits & Perks!

• 401(k) with a company match


• Sick/mental wellness time off & Paid Time Off


• Medical, Dental, and Vision Insurance Package


• Unlimited Referral Bonus


• Monthly Diversity, Equity, and Inclusion support meetings open to all staff


• Monthly Mental Wellness support meetings open to all staff


• Annual Performance Reviews with opportunity for pay increases

Holding Hands is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression. Holding Hands Inc. does not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities/operations. These activities include staffing on cases, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, families, and our vendors.

Holding Hands will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Holding Hands is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.