Technology Support Specialist I

The Technology Support Specialist I under general direction of an assigned supervisor, provides technical support and problem solving assistance for a diverse range of users regarding the operation and maintenance of hardware and software applications to provide reasonable, timely delivery of professional services; assists in setting-up and maintaining basic network connections and protocols as assigned; assists in resolving computer related issues remotely or locally; provides consultation and direction regarding applications and hardware usage.

Focus Area: FLATS-Family Learning and Technology Support.

To view full job description, education requirements and licenses for this position visit:

https://hr.fresnounified.org/job-descriptions/

Job Details

• Location: Technology Services
• Duty Days: 8 Hours/12 Months
• Internal Job Number: W176
• Salary: From: 25.64
• Salary: To: 31.17

Additional Job Information

For questions regarding the job posting or application, please call Human Resources at (559) 457-3500.

NON-DISCRIMINATION STATEMENT FUSD prohibits discrimination, harassment (including sexual harassment), intimidation, and bullying based on actual or perceived race, color, ethnicity, national origin, immigration status, ancestry, age (40 and above), religious creed, religion, political belief or affiliation, gender, gender identity, gender expression, genetic information, mental or physical disability, sex, sexual orientation, marital status, pregnancy or parental status, childbirth, breastfeeding/lactation status, medical condition, military and veteran status, or association with a person or a group with one or more of these actual or perceived characteristics or any other basis protected by law or regulation, in its educational program(s) or employment.

Fresno Unified School District invites you to step up and inspire students to success. California's third-largest school district with an enrollment of more than 74,000 students is making huge strides in preparing career-ready graduates. Guided by the Board of Education's Core Beliefs that all students can and must learn at grade level and beyond, the district is gaining momentum to boost student achievement. Fresno Unified School District is seeking dynamic, dedicated and motivated individuals. Individuals need to be committed to continuous improvement, results driven and eager to work in a diverse community. We are committed to creating a culture where:

• Diversity is Valued
• Accelerated Learning for Each Student is Key
• Good First Teaching is the Focus
• Collaborating with Civic Leaders Positively Impacts the Community

Requirements to Apply

Candidates applying for this position are required to attach a CURRENT RESUME and TWO (2) LETTERS OF SUPPORT. The FUSD Letter of Support form resembles a questionnaire form. The FUSD online application provides instructions on how to send the Letter of Support form to your contact person. Letters of Support are valid for two (2) years. Failure to update your Letters of Support will prevent you from moving forward in the hiring process.

License/Credential or Skills

• Any combination equivalent to: two years of college-level course work in computer science or related field.
• Two years of experience in a technical support working environment or technical call center with desktop operation systems, network concepts and remote access.
• Microsoft Certified Desktop Support Technician (MCDST) and A+ or equivalent or ability to obtain within one year.
• Valid California Driver's License.
• Special Requirement: This position may work additional assignments including evenings and weekends to accommodate testing, support, maintenance and potential call back duty responsibilities.