Non-Medical Case Manager

Job Summary

The Non-Medical Case Manager (NMCM) is responsible for providing comprehensive, client-centered support services to individuals living with HIV. This role is vital in ensuring clients receiving Ryan White-funded services have improved access to, and retention in, essential core services. The NMCM will engage in activities including coordination, guidance, and assistance in accessing a variety of services such as medical, social, community, legal, financial, employment, and vocational support. Key to this role is the ability to work effectively within an interdisciplinary team dedicated to delivering high-quality HIV services, with a strong commitment to providing accessible care to individuals facing challenges such as homelessness and other barriers to healthcare.

Duties and Responsibilities

• Conduct initial assessments for eligibility determination and service needs identification.
• Develop individualized care plans that respect the client's cultural values, addressing barriers to care including homelessness or injection drug use, in a nonjudgmental manner.
• Ensure timely and coordinated access to medically appropriate levels of health and support services, maintaining continuity of care.
• Advocate for clients and review their utilization of services, ensuring they are client-specific.
• Engage with clients using various methods, including harm reduction-based community outreach.
• Perform ongoing assessments of clients' and their key family members' needs and personal support systems.
• Maintain ongoing documentation in compliance with Ryan White program requirements.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Qualifications:

• Direct experience working with American Indian/Alaska Native communities.
• Ability to deliver services in a manner that reflects knowledge of Native American community values, beliefs, and history and to interact with patients in a manner that demonstrates respect and understanding of cultural norms.
• Knowledge of harm reduction, and ability to deliver non-judgmental client-centered services.
• Experience working with unsheltered individuals, awareness of possible barriers to care, and commitment to delivering accessible services.
• Basic knowledge of HIV/AIDS including treatment, transmission, and available services.
• Knowledge of HIPAA and ability to implement privacy and confidentiality practices.
• Experience in a health care delivery system.
• Sensitivity to confidential health information and HIV/AIDS related issues and controversies and ability to adhere to related policy, procedures and law.
• Excellent time management and organizational skills.
• Ability to work independently.
• Ability to adapt to any changes in federal and state grant requirements.
• Proficiency in MS Office.
• Outstanding communication skills, oral and written.
• Ability to work efficiently and collaboratively in a diverse work environment.

Preferred:

• Associate or Bachelor’s Degree.
• Experience working with people who inject drugs.
• Some experience working with clients to access state and/or federally funded benefits or assistance programs (Medicare, Medicaid, etc.).

• Ability to maintain a flexible work schedule, including occasional evening and weekend hours to meet the program participant needs and availability.
• Personal vehicle and valid driver's license to be used for work purposes - organization will reimburse for gas/mileage.