Inside Sales Representative

JOB TITLE: Inside Sales Representative REPORTS TO: Branch Manager

EXEMPT: No DEPARTMENT: PAR

SUMMARY: The Inside Sales Representative will serve as the primary contact and consultant at their assigned PAR branch. This role is responsible for recommending solutions, quoting prices, selling, and fulfilling orders for our equipment and services based on customer needs. The representative ensures excellent customer service through the timely and accurate distribution of products. Additionally, they will manage price negotiations and quotes, resolving customer issues as they arise and referring them to the Branch Manager when appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.Other duties may be assigned.

Operations:

• Process rental quotations, reservations, and contracts
• Determine equipment available for rental
• Provide sales support
• Generate leads for new business and communicate leads with PAR Account Managers
• Establish new rental and sales accounts by serving walk-in and call-in customers
• Suggest equipment and supplies to meet customer needs
• May assist in educating customers on equipment use and demonstrating equipment for customers
• Negotiate prices on equipment rentals in accordance with pricing policies and procedures
• Warm call on lost and/or dormant accounts to retain business
• Coordinate with PAR Dispatch to manage customer expectations regarding delivery
• Support all team members
• Maximize revenue through superior customer service on all existing orders
• Use Company provided systems/tools to fully document, track, record, follow up, and capture all related sales activity in a timely and accurate manner. Use of the system should contribute directly to the proposal process, winning the sale, sales volume, territory awareness, participation, and customer satisfaction

Customer Service:

• Processes customer orders and quotes
• Resolve negotiations and customer issues by referring them to the Branch Manager when appropriate
• Monitors fulfillment of orders to ensure a high level of customer satisfaction
• Maintain proficiency in machine and implement applications that are applicable to the customer base
• Work in conjunction with the Account Manager, responsible for follow up and expediting of orders
• Coordinate and/or communicate with customers and applicable departments to ensure timely delivery
• Coordinate occasional pickup and delivery of orders as needed from suppliers and/or customer locations

General Job Performance / Skill Standards

Employees must meet the following general job performance standards:

• Teamwork: Places goals of the Company foremost when interacting with others at all levels. Builds an environment that fosters teamwork and enhanced task accomplishment through positive and supportive cooperation
• Communication: Expresses ideas clearly in writing and verbally. Makes clear, concise presentations and demonstrates effective listening skills. Conveys necessary ideas and information to others
• Professional Knowledge and Skills: Possesses required knowledge and skills in functional field. Demonstrates ability to effectively apply knowledge in completing tasks and objectives
• Planning and Organizing Work: Sets clear objectives and priorities, establishes courses of action, organizes tasks and schedules, and allocates resources to accomplish goals and objectives on or ahead of schedule
• Problem Solving: Identifies and defines problems, properly selects and analyzes relevant facts to reach sound conclusions. Recommends timely and viable solutions
• Decision Making and Judgment: Gathers relevant data, sets clear objectives, evaluates alternatives, makes timely decisions and commits to courses of action. Uses sound judgment: does not act impulsively in reaching decisions
• Job Commitment: Shows initiative in willingly accepting responsibility. Performs expected and unexpected tasks, demonstrates tenacity in completing tasks. Willingly exerts extra effort when necessary to get the job done without being directed to do so
• Productivity: Demonstrates high level of contribution in accuracy, quality, completeness and volume of work. Concentrates on important aspects of task objectives

General Requirements:

• Maintains effective channels of communications with management, coworkers, vendors and all other business contacts
• Conducts self in a manner reflecting positively on PAR and STAR and encourages others to do the same
• Ability to multitask
• Participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• Participate as required in company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and outstanding customer service
• Maintain an organized work environment
• Present a neat, professional appearance
• Arrive at work at scheduled time, including being prepared to work on time after breaks and meal periods
• Maintain a valid drivers license and a good driving record (if authorized to drive by HR Manager)
• Perform all other duties as assigned by management in a professional and efficient manner

QUALIFICATION REQUIREMENTS

Education and/or Experience:

• Bachelor's degree preferred or equivalent experience in sales, customer service, or the rental industry.
• Exceptional relationship building and customer service skills.
• Strong ability to multitask in a fast-paced environment.
• Excellent teamwork, interpersonal, and communication skills.
• Valid driver's license with acceptable driving record.
• Basic knowledge of Microsoft Office Suite. Proficiency in Rentalman, Click Up, and CRM is a plus.

Computer Skills:

• Must be computer literate in Microsoft Office Suite

Language Skills:

• Ability to respond to basic inquiries and present information effectively to customers, coworkers, and management verbally and in writing

Mathematical Skills:

• Ability to apply math concepts to practical situations

Reasoning Ability:

• Ability to define problems, establish facts, and draw valid conclusions

WORKING CONDITIONS: Working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

ENVIRONMENT:

• Work time is split between the office, shop and yard in a variety of weather
• Regular time is spent on the computer and phone
• Noise level in the work environment is usually moderate

PHYSICAL DEMANDS:

• Occasionally: Drive, sit, bend, twist, push, pull, climb, squat, crawl, kneel, reach above the shoulder, climb or balance; stand and walk; grasp with hands and fingers, handle tools, see (including close vision, distance vision, peripheral vision, depth perception), hear and speak, lift to 50lbs

MACHINES, TOOL AND EQUIPMENT:

• Seldom (15%): ___________________________
• Occasionally (6-33%): machines, tools, equipment
• Frequently (34-66%): ______________________
• Continuously (67-100%): computer, telephone

TRAVEL:

• This job requires occasional travel within close proximity of regular assigned work location.