Patient Support Associate

Location: Buffalo General Medical Center

Job Description

This position, under the general supervision of the RN or Transport Manager, is responsible for environmental, inventory, dietary, transportation, limited clerical and patient comfort duties. Performs computer input. Participates in patient care activities as assigned. Participates in quality improvement activities. Implements the philosophy, objectives, policies and standards of Kaleida Health, within the patient-centered care program and Kaleida as a whole.

Education And Credentials

High school diploma or equivalency required.

Experience

Ability to properly communicate information obtained from patients. Ability to implement high standards of care within the confinements of their position. Ability to responsibly maintain composure and effectiveness in stressful situations. Ability to safely and properly handle and utilize various pieces of equipment used in the course of their position. For Centralized Transport Department: Minimum one year in a customer service focused position required. Must possess excellent communication and interpersonal skills both verbal and written.

Working Conditions

• Weight Requirement - Heavy (up to 100 lbs)

Job Details

Department: BGMC Transport

FTE: 1.000000

Standard Hours Bi-Weekly: 75.00

Weekend/Holiday Requirement: Yes

On Call Required: No

With Rotation: No

Scheduled Work Hours: 11a-7p, 12p-8p, 1p-9p, 2p-10p, 3p-11p, 4p-12a

Work Arrangement: Onsite

Union Code: U08 - SEIU 1199 BGH Service Workers

Requisition ID#: 2916

Recruiter: Lakya J. Brookins-Salaam

Grade: S3

Pay Frequency: Bi-Weekly

Salary Range: $17.04 - $22.31

• Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission-critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!