Patient Access Representative

A caregiver in this position works Days, every other weekend and rotating holidays from 6:00am-2:30pm

Our Mentor Hospital is a state-of-the-art facility offering Lake County residents enhanced access to Cleveland Clinic, one of the nation’s top healthcare systems. With 4 operating rooms, 34 inpatient care rooms, and a helipad, we are making it easier than ever for our Lake County patients to access high-quality care close to home. Join Cleveland Clinic’s newly built Mentor Hospital and become a part of Mentor’s supportive environment where everyone excels and is valued for what they bring to the team.

Patient Access Representatives provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives to receive healthcare services. This position may rotate to different locations/hospitals based on staffing needs. The caregiver in this role will work a part-time schedule from 6am – 2:30pm and be required to work every other weekend and rotate holidays.

The Ideal Future Caregiver Is Someone Who

• Has experience in customer service.
• Demonstrates a strong work ethic.
• Thrives in a team environment.
• Acts in a professional, caring and helpful manner.
• Is flexible and reliable.
  
  

If you're looking for a rewarding position where you will feel supported while serving the community, this is the position for you. The Patient Access Representative role is a steppingstone to other careers within customer service and other departments within Cleveland Clinic. If you wish to continue your education, this opportunity also offers tuition reimbursement.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities

• Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
• Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.
• Maintains productivity and quality standards.
• Functions as a Super User.
• Acts as a resource for training of new team members and during the implementation of new processes.
• Provided registration and cash collection access in Epic.
• Other duties as assigned.
  
  

Education

• High school diploma or equivalent.
  
  

Certifications

• None required.
  
  

Complexity Of Work

• Basic PC software application knowledge and ability to use multiple data systems required.
• Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.
• Must be detail oriented.
• Excellent communication, organizational and interpersonal skills required.
• Must be able to multi-task and maintain composure in difficult situations in a fast paced environment.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members.
  
  

Work Experience

• Minimum of 2 years of experience in a customer facing role with in person or phone contact.
• An Associates degree may substitute for up to one year of the stated experience.
• A Bachelors degree my substitute for up to two years of the stated experience.
  
  

Physical Requirements

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.
  
  

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.
  
  

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.