Turndown Attendant

The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and employees to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.

The Turndown Attendant will provide evening housekeeping service to guest rooms by freshening the rooms, restocking, and fulfilling other guest requests.

Duties and Responsibilities:

• Report to work in a clean and pressed uniform including a name tag and a SMILE
• Review nightly room assignment, making note of VIPs, amenities deliveries and any other special requests
• Gather Turn Down supplies and stock housekeeping cart
• Turn down bed according to standards
• Empty trash
• Check patio and lock patio door and screen
• Draw curtains fully and neatly
• Leave only the nightstand lamps and entry light on
• Tidy room and restock amenities
• Fold guest clothes and arrange neatly
• Pair and neatly arrange shoes
• Remove soiled room service dishes
• Clean used glasses and mugs
• Replace dirty towels and re-hang used towels
• Rinse sink and dry out
• Make sure toilet is clean and the toilet paper is refolded
• Ensure bathroom floor is clean and dry
• Ensure tub/shower is clean and dry
• Bring dirty linen down to laundry at end of shift
• Deposit all trash and recyclables into proper receptacles, following proper recycling procedures
• Clean off golf carts, park and connect to the charger
• Clean off and restock housekeeping TD carts
• Clean the Housekeeping office and storerooms
• Complete all Turn Down Housekeeping reports
• Re-fill chemical bottles for Room Attendants
• Report any maintenance items or special HSKP needs to supervisor
• Respond to guest calls or management request calls on timely manner
• Attend daily stand up, scheduled meetings and trainings
• Adhere to grooming standards
• Have a positive attitude and work together with co-workers
• Pick up any trash on the grounds

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Verbal and written communication skills, basic reading, writing, and English speaking skills
• Ability to stand for long periods of time and walk moderate distances
• Ability to lift, pull, and push a moderate weight (about 50 pounds)
• Strong attention to detail
• Ability to drive a golf cart, walk, and answer a radio
• Ability to work outdoors up to 95% of the shift, under all seasonal weather conditions and during the night
• Must be able to work a flexible schedule, including weekends and holidays. Shift times are typically 5:00pm-9:30pm.
• Previous Housekeeping experience in a hotel or resort preferred.