Room Service Coordinator

Why Work at Children's

Here, it’s different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years. Here, the nation’s brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist’s outlook, a trailblazing spirit, and a celebrated history, we’re making new strides every day.

We’ve been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat. That’s why we build our teams toward a foundation of equity in access, advancement, and opportunity. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us realize our calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it’s different.

Job Overview

The Room Service Coordinator serves as a customer service liaison between patients, families, CHCO staff, and visitors with Food Services. The Coordinator is responsible for entering patient meal selections accurately and in accordance with physician diet order and facilitating operations between Room Service, Production Staff and Supervisor/Manager in the absence of management.

Additional Information

Department Name: Room Service
Job Status: 40 hours per week, eligible for benefits
Shift: Days. 6:00am - 4:30pm or 10:00am - 8:30pm. Weekends and holidays as needed.

Qualifications

• EDUCATION – High School diploma or equivalent
• EQUIVALENCY – Three years of relevant work experience in lieu of High school diploma or equivalent

Responsibilities

POPULATION SPECIFIC CARE

• No direct patient care.

ESSENTIAL FUNCTIONS

• Assist clinical nutrition and care team with special diets and restrictions.
• Focus on proper phone and email etiquette and excellent customer service skills when interacting with patients, families, and staff.
• Communicate to assist customers in meal selections and complete missed meals daily.
• Receive patient meal selections and enter selections into the department's Food and Nutrition ordering software system.
• Work across departments to verify patient needs.
• Communicate with Food Services staff regarding proper preparation for allergies, diet restrictions, special needs.
• Provide service recovery when needed and communicate identified system issues.
• Collaborate and communicate with Dietitians & Dietitian Assistants.
• Run patient tray carts as needed for timely meal delivery.

Other Information

• GUIDELINES: Well established and directly applicable to the work assignment.
• COMPLEXITY: Duties are repetitive and restricted in scope but may be intricate.
• DECISION MAKING: Limited to non-standardized situations; non-routine issues are taken up with the supervisor.
• COMMUNICATIONS: Requires discretion and judgment within the job function parameters.
• SUPERVISION RECEIVED: Normal supervision with continual review of work.

Physical Requirements

• Audio-Visual: Color Discrimination: Good
• Audio-Visual: Depth Perception: Good
• Audio-Visual: Far Vision: Good
• Audio-Visual: Hearing: Good
• Audio-Visual: Near Vision: Good
• General Activity: Drive: 2-4 hrs. per day
• General Activity: Sit: 1-2 hrs. per day
• General Activity: Stand/Walk: 6-8 hrs. per day
• Motion: Bend: 1/3 or more of time
• Motion: Carry: 1/3 or more of time
• Motion: Climb: 1/3 or more of time
• Motion: Crawl: 1/3 or more of time
• Motion: Lift: 1/3 or more of time
• Motion: Pull: 1/3 or more of time
• Motion: Push: 1/3 or more of time
• Motion: Reach: 1/3 or more of time
• Motion: Squat/Crouch: 1/3 or more of time

WORK ENVIRONMENT

• Exposure to cold/heat: Frequent.
• Exposure to dampness: Frequent.
• Exposure to heights: Occasional.
• Mental and Emotional Requirements: Independent decision making; works with others effectively.