Courier

JOB PURPOSE OR MISSION: Collects and delivers intrasystem mail and packages.

CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

PERFORMANCE STANDARDS:

• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
• Takes initiative in living our Everyday Excellence values and vital signs.
• Takes initiative in identifying customer needs before the customer asks.
• Participates in teamwork willingly and with enthusiasm.
• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
• Keeps customers informed, answers customer questions and anticipates information needs of customers.

CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Points of Integrity and the GHS Corporate Compliance Guidelines.

PERFORMANCE STANDARDS

• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
• Maintains accurate and reliable patient/organizational records.
• Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.

PERFORMANCE STANDARDS

• Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
• Upholds the ethical standards of the organization.

CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.

PERFORMANCE STANDARDS

• Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
• Initiates or redesigns to continuously improve work processes.
• Contributes ideas and suggestions to improve approaches to work processes.
• Willingly participates in organization and/or department quality initiatives.

CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.

PERFORMANCE STANDARDS

• Effectively manages time and resources.
• Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.
• Consistently looks for and uses resource saving processes.

CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.

PERFORMANCE STANDARDS

• Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
• Employee proactively reports errors, potential errors, injuries or potential injuries.
• Employee demonstrates departmental specific patient and employee safety standards at all times.
• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

• Driving designated route daily, accurately sorting, dropping off and picking up mail and packages

PERFORMANCE STANDARDS:

• Picking up and delivering materials to the various locations and/or post offices as assigned.
• Plan and follow the most efficient approved routes.
• Perform general basic clerical work such as filing, making copies or responding to telephone calls.

• Unload and sort items collected along identified driving route.

Maintains cleanliness and serviceability of transport vehicle and equipment

• Reports repair needs upon discovery. Removes damaged/unsafe equipment from usage.
• Checks quantity gauges, and exchanges oxygen tanks, regulators, racks, etc. as needed.
• Disposes of soiled linen properly; distributes clean linen bags.
• Returns all equipment to proper location at end of shift.
• Ensures adequate levels in the vehicle (tire pressure, oil, coolant, etc.).

Performs all other duties as assigned.

EXPERIENCE REQUIREMENTS

Prior experience driving and transporting packages preferred.

EDUCATIONAL REQUIREMENTS

High school diploma or equivalent preferred.

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

Ability to understand and carry out instructions.

Dependable and motivated to complete duties without constant supervision.

Ability to interact appropriately with a diverse population of customers.

Valid LA Driver’s License

HIPAA REQUIREMENTS:

Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: medical record w/limitation to job function both paper and electronic, patient demographic information, patient financial and/or 3rd party billing information, research information.

SAFETY REQUIREMENTS:

Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: incident reporting.