Program Intake & Referral Specialist

Foundation for Women Warriors

Job Description for Program Intake & Referral Specialist

Our Mission is to serve women veterans and their children so that their next mission is clear and continues to impact the world.  Foundation for Women Warriors empowers these women who sacrificed for our present freedom to live their lives with continued independence and dignity.

About Foundation for Women Warriors:

We are a long-established, dynamic organization with a collaborative culture committed to excellence. We are committed to enriching the lives of our women veterans and their children by addressing the top four needs of women veterans: housing, childcare, jobs, and education. We enhance the economic and personal development of women veterans through emergency financial assistance, childcare assistance, essential items, and professional development workshops.

Job Title: Program Intake & Referral Specialist (Full-time or Part-time)

Location: Vista, CA

Salary: $22-25/hour

Benefits: Health Reimbursement Account, Paid Time Off, Paid Holidays, 401k, Tuition Reimbursement

Purpose of Position: To serve as the first point of contact for program participants, assess their needs, and facilitate appropriate referrals to internal programs or external community resources. The Intake & Referral Specialist will apply keen attention to detail, compassion and resourcefulness to improve the quality of life of women veterans and their children.

Duties and Responsibilities:

• Conduct initial screenings, interviews, and assessments to determine client eligibility for programs and services.
• Communicate with applicants about program details, requirements, and application process. 
• Refer clients to internal programs as well as external organizations for support specific to their unique situation including mental health, food resources, employment, and legal.
• Properly record case notes and track all client correspondence via client management database Apricot.
• Maintain accurate records of client interactions, referrals, and program enrollments in databases.
• Be familiar with the resources in the community to refer appropriate applicants to other available resources.  
• Build relationships with community partners that address the needs of women veterans and stay updated on available resources to ensure comprehensive support for clients.
• Conduct community outreach and attend community events, as assigned.
• Provide guidance, answer questions, and conduct follow-ups to ensure clients successfully access services and resources.

Job Requirements:

• Excellent listening, oral and written communication skills.
• Ability to maintain positive communications and relationships with clients, supervisors, partnering agencies, and other individuals in the community.
• Must work well autonomously and collaboratively with a team.
• Excellent online research skills.
• Strong database/client management skills.
• Must be proficient in Microsoft Word and Microsoft Excel, Adobe.
• Automobile required to be maintained in working condition to travel to various collaborative meetings throughout San Diego and surrounding counties/areas. Proof of automobile insurance required.
• Must have commitment to the Foundation for Women Warriors mission and uphold its values and ethics.

Education and Experience:

• Bachelor’s Degree or relevant work history relative to the Social Services field preferred.   
• Willing to occasionally work weekends (as required).
• Military connection is highly valued.   

Language Skills: Strong written and spoken English skills. Bilingual – Spanish is desirable.

All inquiries should be submitted via application form. No phone calls, please.

Foundation for Women Warriors is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state, or local law. In addition, FFWW will provide reasonable accommodations for qualified individuals with disabilities.