Life Case Manager

At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.

What you do:

• Manage assigned life insurance applications through the new business and underwriting process. Serve as the single point of contact for designated relationships, liaising between internal partners and field partners.

• Respond to, prioritize and manage customer inquiries by phone and email by applying knowledge of guidelines, controls, regulations, products, processes and customer relationships. Following established practices and standards while meeting/exceeding benchmarks/service levels. Escalates issues.

• Review all cases on pre-determined pace. Ensure smooth processing, recommend opportunities to enhance ease of doing business and build relationships through good service. Initiate consistent, clear communications with customers by telephone and email.

• Maintain detailed notes and documentation applying an understanding of case specifics, policies and procedures, industry regulations, best practices and knowledge of assigned relationships.

What you bring:

• 1+ years’ experience required: Allianz Operations, Insurance or Financial Industry, in customer service focused areas.

• 2+ years’ experience preferred: Allianz Operations, Insurance or Financial Industry, in customer service focused areas.

• Two-year degree required or equivalent experience.

What we offer:

At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, health savings account, tuition reimbursement, student loan retirement plan, annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re recognized as a top workplace employer.

Range:

Life Case Manager Associate: $40,000 - $80,000

Life Case Manager: $47,000 - $94,000

Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. In addition to base salary, this position is eligible for an annual incentive program.