Customer Success Specialist

About Acres

Acres is a map-based land intelligence platform designed to bring transparency to America’s largest asset–land. Using public and private market data, Acres aggregates and analyzes over 150 million parcels of land to enable users to better understand and value land with confidence. By providing access to a comprehensive and more accurate compilation of land data, comparable sales, and parcel-level insights, Acres supports fast, informed decision making. Visit Acres.com to learn more.

We are dedicated to the growth of our platform and the growth of our people. We're looking for high performers who go about their work with a sense of curiosity, responsibility, and a drive to make things better.

• Note: Acres seeks qualified candidates who are eligible to work in the United States. We are unable at this time to provide any sponsorship for work authorization.
• Note: This is a fully onsite position in our Fayetteville, Arkansas office.
  
  

About The Role

As a Customer Success Specialist at Acres, you'll play a crucial role in helping clients leverage our map-based land intelligence platform to make informed decisions about America's largest asset. Reporting to the Customer Success Senior Manager, you'll serve as the primary advocate for our customers, ensuring they maximize the value of Acres' comprehensive land data and analytics capabilities. This role combines technical aptitude with strong relationship management skills to drive customer satisfaction, engagement, and growth. The ideal candidate brings 1-3 years of SaaS customer success experience, with agricultural industry knowledge being a significant plus. You'll thrive in our fast-paced, mission-driven environment where your ability to understand customer needs, provide solutions, and maintain data integrity will directly contribute to transforming how people interact with and understand land data. This position offers the opportunity to work at the intersection of technology and land intelligence while making a meaningful impact on how organizations access and utilize critical land information.

Note: This position will begin as a full-time 3-month hourly position at a fixed rate of $15 per hour. After 3 months of successful performance, the role will transition to a full-time salaried role with competitive benefits, stock options, and a bonus structure.

Core Responsibilities

• Serve as the primary point of contact for customers, ensuring their needs are met promptly and effectively through training, information, and resources.
• Support renewal migrations, data hygiene, data audit, internal documentation and maintain/update the Template Library.
• Maintain Acres Enterprise support emails and CRM data to ensure, measure, and manage customer usage and engagement.
• Conduct regular check-ins and feedback sessions with clients to assess satisfaction and areas for improvement.
• Address and resolve client issues and concerns promptly and efficiently.
• Collaborate with internal teams to troubleshoot problems and find solutions.
• Work with sales to identify which organizations are ready for expansion internally or referring externally.
• Advocate for the client within the company, ensuring their needs and concerns are considered in decision-making processes through clear documentation and data.
  
  

Requirements + Key Competencies

• 1-3 years of experience in SaaS client support or customer success; experience within the agricultural industry is a major plus.
• Strong organizational skills with the ability to manage multiple projects/stakeholders simultaneously and meet deadlines.
• Excellent professional and personable written and verbal communication skills.
• Strong active listener with a drive to solve customer problems and work collaboratively.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• A proactive attitude with a willingness to learn and adapt in a fast-paced startup environment.
• Basic technical aptitude to understand product functionality and troubleshoot issues.
• Experience with working with CRM systems (Salesforce, HubSpot, etc.).