Host-Hostess

Join our Team at the Adobe Clubhouse at the Arizona Biltmore Golf Club!

We are looking for enthusiastic and service-oriented individuals to join our team. Located in Central Phoenix, the Adobe Clubhouse at the Arizona Biltmore Golf Club will offer breakfast, lunch, and dinner in a welcoming golf club atmosphere. We want our members and guests to receive an unforgettable dining experience. In addition to our Restaurant and Market, we will be hosting a variety of banquets and events in creating memorable experiences.

Job Summary

Under general supervision, the Greeter is the first point of contact for guests entering the Adobe Clubhouse food and beverage outlet operations. The purpose is to provide a warm welcome and ensure exceptional service starts from the moment the guest arrives until the guest leaves. It includes managing reservations, coordinating seating arrangements, and assisting in maintaining the flow of the restaurant to ensure a smooth and enjoyable dining experience for guests.

JDM Golf Teammates will role model the core values and behaviors by:

• Cultivating a positive work environment.
• Being efficient with time at work.
• Communicating effectively with management, co-workers, and guests.
• Being flexible.
• Maintaining integrity in all conversations and actions.
• Consistently reporting to work on time prepared to perform duties of position.
• Following internal procedures and external regulations; and reporting issues to management.

Duties and Responsibilities

The duties and responsibilities listed below are essential to the employee’s position.

Operational

• Welcome guests with a friendly and professional demeanor upon arrival, providing a positive first impression and setting the tone for the dining experience.
• Take reservations over the phone, via email or in person and record guest information and seating preferences.
• Ensure tables are assigned efficiently and fairly to minimize wait times. Must take into account reservation status, table availability and guest preferences.
• Provide guests with information about the menu, special requests or accommodations they may have.
• As needed, provides directions to facilities like restrooms and answer general questions about the restaurant, events and activities taking place.
• Maintains waiting list.
• Monitors the greeting station and lobby area, including wiping down surfaces, organizing menus, cleaning and ensuring that the area is tidy and welcoming at all times.
• Address any guest concerns or complaints in a timely and professional manner, seeking management assistance, as necessary, to ensure guest satisfaction.
• May assist with serving food and/or beverages for large parties or during peak periods.

Other:

• Participates in pre-shift meetings, taste tests, and training.
• Conform with all safety standards and use of all appropriate safety equipment.
• Follow good personal hygiene guidelines.
• May be assigned side duties.
• Performs other duties, as assigned.

Qualifications

Education and Experience Required

• High school diploma or general education degree (GED) or near completion.
• Previous experience as a greeter in a similar guest-facing role is preferred.

Skills and Abilities

• Excellent interpersonal and communication skills with a friendly and outgoing personality.
• Outstanding coordination and multi-tasking abilities.
• Strong attention to detail and time management skills.
• Strong teamwork and collaboration: Ability to collaborate servers, bartenders, bussers, and other restaurant staff.
• Strong communication skills including effective listening.
• Flexible and adaptable to changes in workflow, menu items, staff, etc.
• Ability to remain calm during peak hours or challenging guests or members.
• Demonstrated working knowledge of food handling regulations.

Computer Skills

• Ability to use Point of Sale (POS) System
• Ability to use employee self-service on company’s human resources/payroll database

Certificates, Licenses, Registrations:

Required: Position may utilize golf carts; thus, must have a valid driver’s license.

Unexpired Arizona food and liquor certifications. Must meet age requirements to handle and serve alcoholic beverages. Note: If individual is under 19 years old, individual does not need liquor certification and will not serve alcohol.

Regular attendance is required. Additional hours including weekends may be required on a regular basis to fulfill duties of position. At times, an individual must be able to work in a fast-paced environment with the ability to manage and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The Employee frequently lifts and/or moves between twenty-five (25) and fifty (50) pounds.

Work Environment

This position primarily works both indoors and outdoors. At times, extreme temperatures may be part of the environment.

Schedules vary and may include weekends, holidays, etc. as determined by business needs.

OSHA Category

Category II: Position Personnel who engage in activities normally without exposure to blood or body fluids, but where exposure may occur in the event of an emergency.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Pay Rate: $16.00 per hour, DOE

We Offer…

PT Benefits: Flexible Scheduling, Direct Deposit, Free Parking, Paid Sick Leave, Free Golf, Golf Shop Discounts. Waiting periods may apply.

FT Benefits: Health Insurance, Direct Deposit, Free Parking, Vacation, Holidays, Paid Sick Leave, 401K including match, Free Golf, Golf Shop Discounts. Waiting periods may apply.

How to Apply: If you are ready to be a part of something special, come join our team. Please complete the online application for our management team to review what sets you apart from others. If you receive a conditional offer, we do conduct a background check. EOE.