Front of House Operations Manager

Job Opportunity: Front of House Operations

Location: Metairie, LA

Employer: Express Employment Professionals

Pay Scale: $65,000 - $85,000 Salary

Express Employment is seeking a highly motivated and organized Front of House Operations Manager to oversee the daily operations of our client's restaurant. The ideal candidate will be responsible for a wide range of duties to ensure efficient operations and deliver exceptional service to customers. Relevant experience is a MUST - at least 3 years of experience as a FOH in a high-end restaurant required.

Key Responsibilities

• Oversee and manage daily operations, ensuring smooth and efficient running of the facility.
• Supervise and lead staff, including hiring, training, scheduling, and managing performance.
• Develop and implement strategies to attract and retain customers through marketing initiatives and promotions.
• Ensure compliance with safety regulations and maintain a safe work environment.
• Manage finances, including overseeing budgets, ordering inventory, and tracking expenses.
• Maintain accurate records of inventory, alcohol, and supplies, and ensure proper stock levels.
• Ensure the facility is clean, well-maintained, and in compliance with sanitation standards as well as ownership standards.
• Handle customer complaints and concerns in a professional and timely manner.
• Develop policies and procedures to improve operational efficiency and maximize profitability.
• Stay updated with industry trends and implement best practices to remain competitive.
• Collaborate with the management team to ensure effective operation across departments.
• Manage and develop the facility's social media program and private event business.
• Perform any additional tasks as required by the employer.
  
  

Qualifications

• Proven experience, no less than 5 years, in managing operations, including staff supervision, inventory management, and budgeting.
• Strong leadership and communication skills.
• Ability to implement strategies that drive customer satisfaction and profitability.
• Knowledge of industry trends, safety regulations, and best practices.
• Excellent problem-solving and conflict resolution skills.
  
  

If you are passionate about operational excellence and ready to lead a dynamic team, we encourage you to apply today! ~ Please submit resume or call 504-733-0000

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