Learning and Organizational Development Manager at Queens Public Library

Duties And Responsibilities

Under the direction of the Director of Learning and Organizational Development, the Learning and Organizational Development Manager plays a key role in advancing the library’s mission and strategic goals by supporting the growth, engagement, and effectiveness of its workforce. The Manager assists in planning, developing, and implementing organizational learning strategies that foster employee development, strengthen leadership capacity, and enhance customer and community engagement.

This position is ideal for a proactive learning professional who enjoys designing impactful programs, leveraging technology, and supporting innovation in how people learn and grow. The role provides flexibility to lead new initiatives that strengthen employee learning and organizational culture as the Library’s needs evolve. Performs other duties as required.

Management and Coordination

• Assists in the planning, development, and implementation of the Library’s overall learning and organizational development strategy.
• Manages assigned learning and development programs, tools, and collateral; proposes enhancements to existing offerings.
• Builds and maintains relationships with internal and external learning partners, vendors, and subject matter experts.
• Manages departmental data reporting, analysis, and recommendations for continuous improvement of learning outcomes.
• Supports the process and oversight of compliance training completion, collaborating with the Learning Coordinator to track and encourage participation.
• Supports and helps manage communications, training calendars, and the design of the department’s SharePoint page.
• Thinks strategically about departmental improvements and innovation in learning and engagement initiatives.
• May supervise an intern and provide project guidance to staff assisting with learning initiatives.
  
  

Training Initiatives

• Manages and implements the Library’s new employee mentorship program.
• Coordinates Learning and Organizational Development special projects with support in set-up, tracking and implementation.
• Helps curate a “rolodex” of go-to learning resources using LinkedIn Learning, CityLearn, and internal recorded trainings.
• Supports the design, delivery, and facilitation of in-person, virtual, and blended learning programs on topics such as communication, customer service, digital literacy, and management skills.
• Coordinates “Train the Trainer” programs and promotes consistent learning experiences across all formats.
• Provides support to employee affinity groups to encourage collaboration, engagement, and inclusion through professional development.
  
  

Learning Technology and Analytics

• Provides management support for the Library’s Learning Management System (LMS), helping to ensure its effective use, functionality, and accessibility.
• Supports creation of digital and visual learning content, leveraging tools such as Articulate 360, video recording and editing software, and presentation or image design tools.
• Designs and administers surveys using Microsoft Forms or SurveyMonkey to measure learning effectiveness and engagement.
• Conducts research on new learning technologies, professional development programs, and certifications that align with the Library’s learning goals
  
  

Required Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field required.
• Minimum of five years of experience in learning, organizational development, or human resources, including experience facilitating both classroom and virtual training in a nonprofit or corporate setting.
• Excellent verbal and written communication skills with the ability to present ideas clearly and persuasively to a wide range of audiences.
• Demonstrated ability to design, execute, and improve learning and development processes.
• Strong organizational, analytical, and project management skills with the ability to meet deadlines while maintaining attention to detail.
• Creative and proactive approach to problem-solving and innovation in response to evolving needs.
• Ability to work both independently and collaboratively in a fast-paced, customer-service-oriented environment.
• Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and collaboration tools such as Microsoft Teams and Zoom.
• Commitment to serving all communities in the most diverse area of the country.
  
  

Preffered Qualifications

• Experience working with Learning Management Systems (LMS) and e-learning tools such as Articulate 360.
• Familiarity with HRIS systems is preferred.
• Experience in creating and managing multimedia learning content (video, podcasts, SharePoint, or similar platforms).
  
  

About Queens Public Library

Queens Public Library is a national and international leader in the delivery of public library service. Our mission is to transform lives by cultivating personal and intellectual growth and by building strong communities. Queens Public Library welcomes innovators and leaders to contribute to a long history and dynamic future of serving the most diverse county in the United States. Queens Public Library is a private, non-profit corporation serving 66 locations.

To Apply

Please send your resume and cover letter to [email protected] and reference “Learning and Organizational Development Manager” - QLWEB in the subject line. Resumes will only be accepted by email.

This is a non-union position. The starting annual salary range is $90,000 - $100,000.

The Queens Public Library is an Equal Opportunity Employer.