Senior Quality Assurance Engineer at Insurance Office of America

Job Description

Title: Senior Quality Assurance Engineer – IOA Technology

Fully Remote for candidates in EST/CST time zones

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About the Role: The Senior Quality Assurance Engineer ensures the quality, reliability, and security of enterprise applications and services in a rapidly evolving digital landscape. This role partners with cross-functional teams to embed shift-left testing, continuous quality, and test automation into the development lifecycle. You will play a hands-on role in designing and executing test strategies, driving automation, and fostering a quality-first culture across teams.

Key Responsibilities

• Test Design & Execution: Design and execute manual and automated tests using modern frameworks and cloud-based platforms.
• User Story Analysis: Review and refine user stories, acceptance criteria, and UX/UI prototypes for clarity and testability.
• Test Strategy: Develop and maintain lean, risk-based test strategies aligned with CI/CD pipelines and DevSecOps principles.
• Agile Collaboration: Actively participate in Agile ceremonies and advocate for quality-first practices.
• Functional & Integration Testing: Perform functional, end-to-end, and integration testing across web, mobile, API, and microservices layers.
• Automation Frameworks: Maintain and enhance Cypress automated test suites, leveraging parallel execution and cloud grids.
• Defect Management: Manage the bug lifecycle, ensuring timely triage, resolution, and root cause analysis.
• Environment Management: Configure, monitor, and optimize test environments, including containerized and virtualized setups.
• Continuous Improvement: Drive initiatives introducing AI-powered test generation, predictive analytics, and observability tools.
• Quality Governance: Act as a subject matter expert for business processes and quality standards.
• Metrics & Reporting: Report real-time quality metrics via dashboards integrated with Azure DevOps and Jira.
• UAT & Compliance: Oversee UAT, manage external client relationships, and ensure regulatory compliance (e.g., WCAG accessibility, SOC 2).
• Release Readiness: Facilitate release readiness, production deployments, and post-release validation.
• Best Practices: Champion emerging technologies and quality culture across team
  
  

Ideal Candidate Qualifications

• 6+ years of QA experience in Agile, cloud-native, and story-driven environments.
• Expertise in test automation frameworks (Cypress) and tools (xRay, Azure DevOps, Jira).
• Proficiency with API testing (Postman, Swagger), cross-browser/device testing (BrowserStack), and CI/CD pipelines.
• Familiarity with AI-assisted testing tools, observability platforms (Azure, Datadog), and performance testing (e.g., JMeter).
• Experience with accessibility compliance (WCAG) and CRM platforms (Salesforce).
• Strong knowledge of security testing principles and data privacy regulations.
• Excellent analytical, organizational, and communication skills with the ability to manage high-volume workloads accurately.
• Preferred: Exposure to AWS, containerization (Docker, Kubernetes), and SaaS environments.
• Preferred: Experience with the U.S. insurance market.
  
  

What We Offer

• Highly competitive pay rate based on relevant work experience.
• Compensation for travel and mileage.
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment
  
  

What To Expect (Application Process)

• 30-Minute Phone Screen, Online Assessments, and Interview(s)
  
  

Salary Range

The expected pay range for this position is $75,000 to $100,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.