Senior Manager - Business Performance, Client Service Center at Louis Vuitton

About The Job

Are you a strategic thinker who can analyze trends, recommend process improvements, and elevate the client experience through data-driven initiatives? If so, Louis Vuitton is seeking a Senior Manager, Business Performance for our Client Service Center in Irving, TX!

As a Senior Manager, Business Performance you will be a pivotal leader, driving productivity and ensuring unparalleled visibility into our Client Service Center's performance and key performance indicators (KPIs). You will provide critical analytical support to business leaders, offering insights and frameworks to optimize CSC and Client Advisor productivity.

Responsibilities will include:

Job responsibilities

• Strategic Performance Analysis & Reporting: Architect and manage robust daily, weekly, and monthly reporting frameworks, leveraging advanced analytical techniques to capture and interpret sales volumes, call center productivity metrics, and overall performance indicators. Drive the automation of data capture, processing, and visualization workflows to provide clear, actionable insights for executive leadership.
• AI Integration & Predictive Foresight: Lead initiatives for the strategic integration of AI and machine learning models to anticipate future trends, forecast demand, and proactively identify opportunities or risks, informing proactive decision-making and strategic planning.
• Cross-functional Data Integration & Dashboard Development: Facilitate seamless data integration and collaborative analytics across diverse organizational functions. Design, develop, and deploy dynamic, standardized analytical dashboards using tools like Power BI to enable self-service analytics and real-time performance monitoring.
• Team Leadership & Analytical Problem Solving: Guide and mentor a team of analysts, fostering their professional development and ensuring high-quality analytical outputs. Undertake ad hoc analytical projects, employing statistical methods and machine learning approaches to solve emergent business challenges and inform strategic pivots.
• Financial Reconciliation & Strategic Optimization: Proactively interface with financial stakeholders to ensure precise reconciliation of invoices and conduct variance analysis. Identify optimization opportunities through resource utilization analytics and partner with key stakeholders to identify and model opportunities for optimizing investment allocation.
  
  

Profile

In addition to the requirements previously mentioned, successful candidates will possess:

• A Bachelor's degree or higher in Data Analytics, Finance, Economics, Computer Science, Statistics, or a related quantitative field.
• 4+ years of dedicated experience in data analysis, encompassing data monitoring, manipulation, modeling, and the extraction of strategic insights.
• Demonstrated superior problem-solving acumen, strong quantitative reasoning, and advanced analytical capabilities.
• Proven ability to conceptualize, lead, and execute cross-functional initiatives and projects focused on driving operational efficiencies or achieving cost reductions through analytical interventions.
• Attention to detail, robust organizational skills, capacity for parallel task processing.
• Exemplary communication, cross-functional collaboration, and delegation competencies, particularly in conveying complex analytical findings.
• Demonstrated ability to articulate complex analytical insights and strategic implications to senior stakeholders with clarity and conciseness, in both written and verbal modalities.
• Required: proficiency in Power BI for dashboard development and data visualization.
• Experience with Salesforce analytics platforms preferred.
• Highly proficient in Microsoft Excel (advanced functions, pivot tables, macros) and PowerPoint (data storytelling, presentation design).
• Familiarity with contact center operations or the luxury retail ecosystem is advantageous.
  
  

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

Reference LVM30595