Quality Product Improvement Engineer at PetSafe Brands

Job Type

Full time

PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World’s Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville.

Our Company: PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe Brand, Sport DOG Brand, Invisible Fence Brand, Kurgo and Premier Pet. Pet Safe Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe.

Summary Of Position

Quality Engineer supports product development and continuous improvement by analyzing customer feedback, identifying root causes of product pain points, and collaborating with cross-functional teams to enhance the overall product experience. This role contributes to risk management, testing, and quality planning throughout the product lifecycle.

Key Responsibilities

• Support Ratings & Reviews Product analysis to identify product improvement opportunities
• Conduct root cause analysis using customer feedback, internal test data, and problem-solving techniques
• Collaborate with Test Engineering, Quality, and NPI teams to improve First Pass Yields at the CM level
• Lead quality risk management activities: including NPD/ODM Quality Test Plans and DFMEA design reviews
• Lead sustaining/Rating and Review project meetings and drive solutions to resolve quality/design issues
• Coordinate with the China Quality team to address supplier-related quality concerns
• Develop and maintain Quality Test Plans (QTP’s) for new NPD/ODM product development projects
• Create and update Continuous Improvement Documents (CID’s) to drive improvements for future NPD
• Develop, maintain and track product improvements via the Ratings and Review Product Briefs
  
  

Qualifications

• B.S. in Electrical or Mechanical Engineering, or equivalent experience
• 3–5 years of experience in a quality engineering role
• Experience with Lean Manufacturing; Six Sigma certification preferred
• Strong analytical and problem-solving skills
• Effective communicator and team collaborator
• Detail-oriented and results-driven
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Willingness to travel domestically and internationally (e.g., China, Mexico)
• Experience in manufacturing and product testing environments preferred
  
  

Accountabilities

• Support our overarching goal to ensure our NPD and top SKU’s exceed 4 Star review ratings
• Support quality assurance for domestic and international contract manufacturers
• Analyze and act on product return data from Customer Care
• Contribute to quality goals and metrics by driving DFMEA reviews and Ratings & Review improvements
  
  

Benefits

Working for PetSafe Brands definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do!

PetSafe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At PetSafe Brand, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual’s identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.