Credit Card Product Manager at Gesa Credit Union

Role Summary:

Credit Card Product Manager builds and directs credit card product strategies. Develop and implement marketing plans to drive business growth to meet business targets. Conducts regular review on market trends and studies competitor activities to identify opportunities. Initiate product ideas and ongoing features/benefits tailored for each target segment. Analyze data to optimize credit card portfolio performance.

What You Will Be Doing:

• Serve as the Card’s Product Owner and strategic thought leader of the credit union’s credit card program. This includes working with all levels of staff to proactively generate new ideas and tactics, drive program changes and ensure that credit union card offerings are best in class.
• Maintain awareness of card products and services in the market.
• Support the implementation of new products, service, or enhancements to existing offerings to ensure that Gesa’s product and services remain competitive and appealing while growing program profitability.
• Work with internal and external stakeholders to develop performance models for Gesa’s credit card programs.
• Work with Marketing, Underwriting, IT, Collections to align strategies and launch new products and initiatives.
• Analyze credit card portfolio risk including changes in credit quality, overall credit risk, and risk of fraud-related loss.
• Prepare performance reports for senior leadership, highlighting key metrics and strategic progress.
• Develop and present recommendations to senior leadership regarding tactics and strategies to improve efficiency, growth, and financial performance across the credit card portfolios.
• Display leadership values such as trust, dignity, respect, and acting in the best interest of the credit union.
• Lead by example by displaying solid ethics and integrity at all times.
• Control risk and operate in a safe and sound manner.
• Attend credit union training sessions, conferences, or seminars as approved by supervisor.
• Maintain awareness of policies and regulations related to duties and responsibilities.
• Serve as the central contact for vendor communications. This may include taking a role in service contract negotiations.
• Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism.
• Perform other duties and complete other projects as assigned.
  
  
  

About You:

• Strong understanding of Credit Union credit card portfolios.
• Strong leadership, interpersonal, and listening skills.
• Effectively communicate ideas and information, both verbally and in writing.
• Ability to work independently and make informed decisions. Must consider multiple factors such as user experience, risk, and financial impact, to determine the best possible outcome in a given scenario.
• Ability to complete work reliably and with great accuracy to minimize negative member impact and potential risk to credit union.
• Ability to quickly grasp and adapt to changes in business models and new technologies.
• Strong knowledge of troubleshooting skills, techniques, and tools.
• Strong knowledge of IT technologies, processes, and procedures.
• Ability to be innovative and contribute to process improvement efforts.
• Strong organizational skills and the ability to adhere to schedules and project deadlines.
  
  
  

Leadership Core Competencies:

Leaders at Gesa Credit Union are lifelong learners who, by developing themselves, are better able to grow our team members and our organization as well as serve as influential role models for each other. We believe that every team leader, no matter their position or years of experience, must model and continue to strengthen these competencies which are foundational to our view of leadership and support the achievement of our strategic goals.

• Leading Others
• Developing Others
• Emotional Intelligence
• Social Responsibility
• Performance & Results Orientation
  
  
  

Qualifications

What You Will Need:

• Bachelor’s degree in Business or Finance strongly preferred. Equivalent related work experience may be substituted in lieu of education requirements.
• Minimum seven (7) years of experience in the financial industry. Credit card portfolio management experience is preferred.
• Minimum of five (5) years product ownership/product management experience.
• Experienced in creating and formatting documents in Microsoft Office programs such as Word, Excel, and Power Point.
  
  
  

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year of Paid Time Off - Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs
  
  
  

Full Salary Range:

Centralia, WA: $80,168.40-$131,414.38

Richland, WA: $83,450.81-$139,084.68

Renton, WA: $100,899.62-$168,166.03

• While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!"
  
  
  

Get wise to what’s possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or [email protected] to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Equal Employment Opportunity (gesa.com)