Retail Rescue Specialist at Second Harvest Heartland

JOB TITLE: Retail Rescue Specialist                                   

DEPARTMENT: Sourcing & Demand Planning                  

LED BY: Food Rescue Programs Manager

FSLA STATUS: Exempt    

HOURS:Full-time; 40 hours/week

LOCATION: Remote with 1-2 in office days 

PAY: $58k-$61k

POSITION SUMMARY

The Retail  Rescue Specialist is responsible for securing donated food from retailers by directly serving retail partners and facilitating relationships between retailers and partner agencies.  The Food Rescue Specialist works to maximize donations and program participation by stewarding Food Rescue donors while maintaining the standards of the Food Rescue Program.

 

DUTIES AND RESPONSIBILITIES

This list is not intended to be inclusive of all duties and responsibilities. As SHH grows and the community needs change, employees should expect that new and different tasks, temporary and on-going, will be part of one’s daily work.    

 

Donor Relations and Food Procurement

• Collaborate with Retail Rescue Manager and team members to increase donor program participation   


• Call on multiple donor sites per week to engage retail staff members  


• Solicit food and related products through contact with donors   


• Assist in soliciting prospective donors   


• Prepare and analyze PivotTable reports and charts  


• Manage donor and agency contact information in multiple databases. Develop and execute annual donor stewardship plans by donor, with support of Food Rescue Manager  


• Maintain active communication with internal partners to identify potential issues and opportunities improvement 


• Provide onsite training for store employees participating in the Food Rescue Program    


• Foster a trusted partnership by responding with urgency to issues, conflict resolution, problem solving, questions, and requests 


• Inform manager of any problems or unresolved in a timely manner   

 

Partner Agency Support  

• Facilitate Food Rescue agency partnerships with retailers  


• Provide training and follow-up support as required by program expectations and agency or retailer request. 


• Work collaboratively with Agency Relations to support partner agencies with their Food Rescue program 


• Provide materials and training for all agency partners to execute and expand their Food Rescue program 


• Foster a trusted partnership by responding with urgency to questions and concerns 

 VALUES   

• We Deliver: We use our head and heart to make decisions, we make the best use of donor dollars, and we achieve results safely and reliably.   


• We Lead with Our Hearts: We keep our neighbors, partners, and teams at the center of our work. We seek to understand and anticipate their needs.    


• We are all in this Together: We collaborate, internally and externally. We communicate openly, seeking feedback and sharing knowledge.   


• We Innovate: We seek out bold new ideas, we embrace change, and we commit to continuous improvement for ourselves and our work.    


• We Believe our Differences Make us Stronger: We are curious about and embrace cultural differences. We build teams that reflect our community.    

 

 

ESSENTIAL QUALIFICATIONS

• All relevant experience including work, education, transferable skills, and military experience will be considered.


• Self-starter who can work independently and efficiently under minimal supervision  • Attention to detail and with excellent follow-through. Ability to prioritize work activities. 


• Experience in account management and marketing   


• Ability to travel to perform food solicitation duties, including overnight travel   


• Ability to navigate Second Harvest Heartland 59 county service area   


• Ability to perform detailed work related to record keeping of donations and strategic planning   


• Presentation / public speaking skills   


• Excellent customer service skills   


• Knowledge of warehouse safety, food, and product handling. 


• Intermediate skill level with Microsoft Office, Office 365, and the ability to learn other computer software programs. 


• Experience and/or willingness to interact appropriately with culturally diverse individuals and communities   


• Excellent oral and written English communication skills   


• Excellent problem solving and planning skills   


• Ability to work cooperatively with other staff and volunteers     


• Ability to follow both written and verbal instructions with minimal supervision   


• Valid driver’s license, safe driving record, current personal vehicle insurance and ability to be insured by Second Harvest Heartland.  


• Ability to use personal vehicle for Second Harvest Heartland business.  

 

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Below is a table with the percentage of time that this position is expected to be engaged in the following physical requirements.

 

Requirements 

N/A 

< 33% 

33 – 66% 

66 – 100% 

Whole Body ROM 

 

 

x 

 

Walking 

 

 

x 

 

Operate Motor Vehicle 

 

x 

 

 

Upper extremity ROM 

 

x 

 

 

Twisting of Head 

 

x 

 

 

Twisting of Back 

 

x 

 

 

Stooping 

 

x 

 

 

Standing 

 

 

x 

 

Sitting 

 

 

x 

 

Reaching to Floor 

 

x 

 

 

Reaching Below Shoulders 

 

x 

 

 

Reaching Across 

 

x 

 

 

Reaching Above Shoulders 

 

x 

 

 

Static Pushing  

(pushing motion without moving an object) 

x 

 

 

 

Dynamic Pushing  

(pushing an object and moving with it) 

 

x 

 

 

Static Pulling 

(pulling motion without moving an object) 

x 

 

 

 

Dynamic Pulling 

(pulling an object and moving with it) 

 

x 

 

 

Lifting 50+ lbs 

x 

 

 

 

Lifting 30-50 lbs 

 

 

x 

 

Lifting 0-30 lbs 

 

 

x 

 

Kneeling 

x 

 

 

 

Handling – 2 hand control 

 

x 

 

 

Handling – 1 hand control 

 

x 

 

 

Grasp/Turn Right Hand 

 

x 

 

 

Grasp/Turn Left Hand 

 

x 

 

 

Grasping Right Hand 

 

 

x 

 

Grasping Left Hand 

 

 

x 

 

Finger Dexterity 

 

 

x 

 

Crouching 

x 

 

 

 

Climbing 

x 

 

 

 

Carrying 50+ lbs 

x 

 

 

 

Carrying 30-50 lbs 

 

x 

 

 

Carrying 0-30 lbs 

 

x 

 

 

Bending at the waist 

x 

 

 

 

 

TALKING

Requirements 

 

 

In Person 

 

 

On the Phone 

 

With Public 

Talking 

 

 

x 

 

 

x 

 

 

 

HEARING 

 

 

 

 

 

Requirements 

 

 

In Person 

 

 

On the Phone 

 

In Group Settings 

Hearing 

 

 

x 

 

 

x 

 

x 

 

VISION 

 

 

 

 

 

Requirements 

Near 

Midrange 

 

Far 

Peripheral Vision 

Depth Perception 

Vision 

x 

x 

 

 

 

 

ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Below is a table with the percentage of time that this position is expected to be engaged in the following possible environmental requirements.

 

Requirements 

N/A 

< 33% 

33 – 66% 

66 – 100% 

Wet/Humid 

x 

 

 

 

Possible Violence 

x 

 

 

 

Vibration 

x 

 

 

 

Telephone 

 

 

x 

 

Slick Floors 

x 

 

 

 

Sharp Tools 

x 

 

 

 

Safety Equipment/Clothing 

 

x 

 

 

Radiant Energy 

x 

 

 

 

Power Hand Tools 

x 

 

 

 

Noise 

 

 

x 

 

Motor Vehicle 

x 

 

 

 

Mechanical 

x 

 

 

 

Material Handling 

 

 

x 

 

Manual Hand Tools 

 

x 

 

 

Machine/Tools:  

 

x 

 

 

 

High Places 

x 

 

 

 

Fumes/Dust/Dirt 

x 

 

 

 

Forklift (Stand) 

 

x 

 

 

Forklift (Sit) 

x 

 

 

 

Extreme Heat 

x 

 

 

 

Extreme Cold 

 

x 

 

 

Explosives 

x 

 

 

 

Equipment in Motion 

 

 

x 

 

Environmental: 

 

x 

 

 

 

Electrical 

x 

 

 

 

Confined Area 

x 

 

 

 

Computer 

 

 

x 

 

Chemical 

x 

 

 

 

Burning Materials 

x 

 

 

 

 

Second Harvest Heartland is an EEO/AA Employer