Chat & Community Support Specialist at NoGigiddy

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

When users have questions — about offers, the platform, or anything in between — you're there. As our Chat & Community Support Specialist, you'll handle live chat support, respond to community posts, and ensure every user feels heard and helped. No degree required — just fast typing, clear communication, and a genuine interest in helping people.

RESPONSIBILITIES

Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets

Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments

Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth

Escalate complex or sensitive issues to the appropriate team with full documentation

Contribute to the help center knowledge base

Flag trends in user issues or feedback to the product and content teams

Maintain consistent tone and quality across all support touchpoints

REQUIREMENTS

No degree required

Fast, accurate typing — live chat moves quickly

Excellent written communication — clear and empathetic

Able to handle multiple conversations simultaneously without dropping quality

Patient with frustrated users — you de-escalate, you don't match energy

Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plus

BENEFITS

Hourly pay of $15–$21/hr

Fully remote

Flexible scheduling across support windows

Paid training on platform and support tools

Access to the full NoGigiddy earning opportunity network

Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.