Technology Support Specialist at The Montgomery Academy

Summary of the Position: The Montgomery Academy seeks a Technology Support Specialist to support the day-to-day technology needs of students, faculty, and staff across both campuses. Reporting to the Director of Technology, this position assists with device management, account administration, troubleshooting, repairs, and operational support for the school’s technology systems. The ideal candidate is organized, dependable, service-oriented, and enjoys working directly with students and faculty in a fast-paced school environment.

Essential Duties And Responsibilities

• Support the school’s one-to-one device program, including device preparation, deployment, collection, and inventory management
• Troubleshoot student and faculty devices, including basic hardware and software support
• Coordinate device repairs, warranty fulfillment, and replacement workflows
• Assist with device management through Mobile Device Management (MDM) systems
• Assist with management of Google Workspace, Microsoft 365, and Apple account systems
• Provide support for classroom and office technology as needed
• Maintain accurate technology inventory and asset records
• Assist with technology deployments, upgrades, and operational projects
• Respond to help desk requests and provide technical support to students, faculty, and staff
• Assist with content filtering and device policy implementation
• Document support procedures and recurring technical issues
• Perform other duties as assigned by the Director of Technology

Qualifications

• Bachelor's degree preferred, or equivalent professional experience paired with relevant technical certifications
• Experience supporting Apple devices, including macOS and iOS, strongly preferred
• Familiarity with Google Workspace, Microsoft 365, and Apple device ecosystems
• Experience with Mobile Device Management systems preferred
• Strong troubleshooting and organizational skills
• Strong communication and customer service skills
• Ability to manage multiple tasks and priorities in a school environment
• Experience working in a K-12 school environment preferred