Customer Support Specialist at ScholarTrip

ScholarTrip is hiring a Customer Support Specialist in Jacksonville, Florida to assist customers with travel questions, bookings, and service requests. This is a remote position for Jacksonville-area candidates. Full-time and part-time schedules are available. Pay: $23–$28/hour. No previous experience is required. Training is provided.

Duties

• Respond to customer questions by phone and email.

• Assist with bookings and travel requests.

• Help with itinerary updates and changes.

• Provide clear and accurate information.

• Maintain customer records and notes.

• Escalate complex issues when needed.

Qualifications

• Must reside in the Jacksonville, FL area.

• Authorized to work in the United States.

• High school diploma or equivalent.

• Strong communication skills.

• Basic computer and typing skills.

• Ability to work independently from home.

Extra Skills (Optional)

• Customer support experience.

• Familiarity with travel services.

• Experience with CRM software.

Benefits

• Competitive pay of $23–$28/hour.

• Full-time or part-time schedules.

• Fully remote work arrangement.

• Paid training and onboarding.

• Paid time off for eligible employees.

• Career development opportunities.

Join ScholarTrip and help provide responsive travel support to customers from the Jacksonville area.