General Manager

1-800 HANSONS has been the #1 home improvement company in Michigan and Northern Ohio since 1988. 1-800 HANSONS has grown from humble roots as a small family business to a large portfolio of communities we serve every day. We now have offices in Michigan, Ohio, Colorado, Iowa, South Dakota, Nebraska, Utah, and Indiana, and continue to expand into new markets.

The General Manager is a key leadership position within the organization, with overall accountability for the branch operations of a geographic region, including profitability, satisfaction of our people and partners and delivering outstanding customer experience throughout the customer lifecycle. A successful General Manager will effectively partner with all levels and departments of the Hansons organization to ensure we deliver against our goals and objectives. The General Manager must ensure all policies and procedures of the company are being followed by employees, Sales Executives, and installation partners while holding the team to the highest standards of performance and customer service. This position is accountable for the overall success of his or her assigned branch. The essential areas of accountability include the sales process, the installation process, customer satisfaction, leadership of branch team members, productive relationships with Corporate and Branch staff, and overall branch financial outcomes.

What We Offer:

• $90-$110k with a 30% Bonus
• Weekly pay on Fridays through direct deposit
• Eligible for Health Benefits at 30 days of Employment (Medical, Dental, Vision, Life, Critical, Accident, Short-Term, and Long-Term Disability)
• Eligible for 401k with Company Match at 90 days of Employment
• Paid Time Off
• Holiday Pay
• Advancement and Growth Opportunities
• Employee as well as Friends & Family Discounts
• Committees (Fun, Diversity, Well-Being, Safety)
• Target start date January of 2024.

Essential Duties/Major Accountabilities:

• Accountable for generating sales through the execution and oversight of the sales process.
• Review sales metrics, concepts, and sales strategies with Sales Executives to improve performance and provide coaching as needed.
• Support and/or lead the training of Sales Executives on new processes, offers, products, or changes to Hansons technology.
• Accountable for completing installations that result in revenue generation.
• Manage the review, prioritization, scheduling, and assignment of Service/Measure Technicians to complete measures on new jobs.
• Develop relationships with Installation Crews to ensure productive, high-quality work output.
• Ensure quality workmanship by monitoring jobs throughout the installation process.
• Accountable for a five-star customer experience.
• Work with the Customer Relations team to resolve customer relations concerns and ensure a five-star review at the end of the installation process.
• Achieve or exceed Net Promotor Score (NPS) goals by maintain the highest levels of customer service for external customers.
• Accountable for the leadership and management of Internal Team Members.
• Perform personnel functions such as interviewing, training, conducting performance reviews, and handling disciplinary issues.
• Accountable for productive and effective working relationships with Corporate and Branch team members.
• Accountable for a financially profitable region.
• Achieve or exceed financial goals of the branch by ensuring that sales result in installed revenue.
• Maximize revenue and profitability by collecting on past due jobs and minimizing additional labor and reprocessing.
• Provide input on branch outcomes and review monthly branch performance scorecards with Senior Executive Team
• Manage inventory to ensure installations can be completed timely; work with Corporate team members on inventory issues that need escalation.

Minimum Required Knowledge, Skills, & Abilities:

• Bachelor’s Degree in business management or a related field.
• Minimum of five (5) years of sales management experience.
• Minimum of two (2) years of general management experience.
• Demonstrated track record of successful lead generation and sales results.
• Experience driving customer experience improvements.
• Must have excellent verbal and written communication skills.
• Must be proactive, focused and able to keep tasks and team members on track for productivity.
• Ability to coach and motivate a team to produce positive results.
• Strong Excel and data analysis skills; proficient in other MS Office applications such as PowerPoint and Word.
• Comfortable working in a highly visible role and presenting to all levels of management.
• Must have good problem-solving abilities.
• Must be well organized and detail oriented.

Additional Preferred Qualifications:

• Experience in the home improvement or similar industry.
• Background in operations.
  

Physical Requirements:

• Must be able to remain in a stationary position for prolonged periods
• Requires the ability to move about inside the office
• Must be able to move items weighing up to 25 pounds
• Must be able to communicate effectively with staff, customers, vendors, and the public
• Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Standard office hours are Monday – Friday, 8:00am – 5:00pm and Saturday, 8:00am – 12:00pm, but due to the nature of position, evening and weekend hours will be required. Some local and statewide travel may be required.

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