Junior Infrastructure Engineer

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

We are seeking an exceptional early-career IT professional to join our multi-tenant Hosting team as a Server Infrastructure Engineer. You'll play a key role in building, managing, and troubleshooting complex data center interoperability and configuration. You'll serve as a subject matter expert for designing and implementing support of our large x86 server infrastructure in the USA and United Kingdom.

Apply your technical prowess and problem-solving skills to develop and maintain a robust, reliable, high-performance foundation for some of the largest healthcare organizations in the country to access our world-class software. Explore all open Hosting positions here.

Experience our state-of-the-art campus, eat delicious food, and travel the world.

We don’t believe in cubicles. (Well, we believe they exist, but…) Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. For lunch, visit King’s Cross or Cassiopeia for a wide array of meal options, or go to one of our smaller, themed bistros, featuring wood-rotisserie, pan-Asian, and Latin-inspired cuisine. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

Live affordably in a city known for its rising tech talent.

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

More than just important work.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Research has shown that job-seekers who are women, LGBTQ+, or members of historically underrepresented communities are less likely to apply for roles they don't seem completely qualified for, so we encourage all who are interested to apply. Please see our full non-discrimination statement at https //careers.epic.com/EEO.

• Bachelor's Degree in CIS, IS, IT, or a related field
• Relocation to Madison, WI area (reimbursed)
• Eligibility to work in the U.S. without visa sponsorship
• COVID-19 vaccination
• Preferred experience/interest in one of the following areas
• Hands-on administration and troubleshooting experience within Server Infrastructure (Blade, rackmount)
• Knowledge of Server Management products (Cisco UCS Central, Lenovo xClarity Administrator, Dell OpenManage Enterprise)
• Knowledge of VMware HA, DRS, DIMMs, power supplies, or other server hardware
• Troubleshooting experience within SAN and network configurations
• OS Support (VMware, Windows, Linux)
  

As a member of the Hosting team at Epic, you'll be responsible for the confidentiality, integrity, and availability of Epic Hosting. Those responsibilities include:

• Following policies and procedures and escalating when policies or procedures are not followed
• Escalating potential security incidents and providing relevant information
• Meeting all security responsibilities defined in policies and procedures