Director of Behavioral Health Operations

YSS is seeking a passionate and experienced Director of Behavioral Health Operations to join our team and lead our Behavioral Health Outpatient Clinics towards continued growth and excellence. In this high-impact role, you will be responsible for overseeing all aspects of clinic operations, ensuring efficient and effective delivery of behavioral health services to our clients. You will be a strategic leader, a change management expert, and a sales-focused individual with a proven track record of optimizing performance and driving results. Additional responsibilities include:

Leadership and Strategy:

• Develop and implement a comprehensive strategic plan for the Behavioral Health Outpatient Clinics, aligned with YSS's mission and vision.
• Lead and mentor a team of Clinic Operations Managers, Intake Specialists, and Administrative Specialists, fostering a culture of collaboration, accountability, and continuous improvement.
• Partner with the Behavioral Health Clinical Director and other YSS leaders to ensure seamless integration of clinic operations with broader organizational goals.
• Identify and implement process improvements to streamline operations, maximize efficiency, and improve client service delivery.
• Conduct regular data analysis to identify trends, track performance metrics, and identify areas for optimization.

Change Management:

• Champion and lead the implementation of new initiatives and programs within the Behavioral Health Outpatient Clinics.
• Effectively communicate changes to team members and stakeholders, addressing concerns and ensuring smooth transitions.
• Develop and implement training programs to equip team members with the skills and knowledge necessary to adapt to new processes and procedures.
• Foster a culture of innovation and continuous improvement, encouraging team members to identify and propose operational improvements.

Sales and Business Development:

• Develop and execute strategies to expand the reach of the Behavioral Health Outpatient Clinics and increase client volume and retention.
• Build strong relationships with referral partners and community agencies to generate new client leads.
• Work collaboratively with the YSS Business Development team to promote the clinic's services to the target population.

Financial Management:

• Develop and manage the budget for the Behavioral Health Outpatient Clinics, ensuring financial responsibility and efficient resource allocation.
• Monitor clinic revenue and expenses, identifying and implementing cost-saving solutions.
• Work with YSS leadership to secure funding and resources to support clinic operations and growth initiatives.

Patient Experience and Outcomes:

• Oversee the delivery of best-in-class patient experiences, ensuring that clients receive high-quality care in a compassionate and supportive environment.
• Collaborate with the Director of Clinical Operations to develop and implement strategies to improve patient outcomes and satisfaction.
• Identify opportunities to refer patients to additional YSS resources that can provide complementary services and enhance overall outcomes.

Employee Engagement and Performance:

• Serve as a catalyst for employee engagement within the Behavioral Health Outpatient Clinics, creating a positive and supportive work environment.
• Drive the achievement of scorecard metrics for the outpatient division of YSS, ensuring that team members are motivated and empowered to deliver exceptional results.

Team Development and Employer of Choice:

• Foster a culture that supports the growth and development of team members, providing opportunities for professional advancement and skill enhancement.
• Implement initiatives to make YSS the employer of choice for individuals seeking fulfilling and meaningful careers.

Compliance and Quality Assurance:

• Ensure adherence to all applicable regulations, licensing requirements, and best practices in behavioral healthcare.
• Oversee the implementation of quality assurance programs and continuously monitor clinical outcomes.
• Lead the clinic's preparation for accreditation surveys and audits.

BENEFITS

We believe in your potential, we meet you where you are, and we invest in your future.

At YSS, you’ll be part of a team that’s passionate about creating hope and opportunity. Working here means engaging in meaningful work that makes a real difference in the lives of youth and their families. You’ll thrive in a supportive, fun, and safe environment, surrounded by colleagues who share your commitment to positive change. If you’re looking for a rewarding career with purpose, YSS is the place to be. Full-time benefits include:

• Medical, dental, vision, and life insurance
• Supplemental accident, critical illness, and hospital indemnity insurance
• Accrued PTO, plus paid time off for holidays, your birthday, and volunteering
• Employee Assistance Program
• Employee recognition program
• Retirement offerings
• Training opportunities
• Personal wellness programs
• PSLF Program qualification
• Pet insurance discounts

QUALIFICATIONS

• A degree in Business Administration, Healthcare Administration, or a related field (preferred)
• Minimum of 5 years of experience in a leadership role within healthcare operations, with a focus on behavioral health (preferred)
• Proven track record of leading and managing teams, driving operational efficiency, and implementing change initiatives
• Strong understanding of financial management principles and budgeting practices
• Excellent communication, interpersonal, and collaboration skills
• Ability to think strategically and develop innovative solutions to complex problems
• Passion for YSS's mission and a commitment to providing high-quality behavioral health services

If you are a results-oriented leader with a passion for behavioral health and a drive to make a difference, we encourage you to apply!