Customer Service Representative RTA/TIC
Garnet River
Date: 4 weeks ago
City: Amherst, NY
Contract type: Full time
Garnet River� is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find talent.
We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with travel directions in the Chicago, Illinois area. They will be responsible for providing professional, knowledgeable, and courteous support to all customers. This position typically works under close supervision and direction. This position is will require on-site presence in Amherst, NY for a minimum of 90 days and then a HYBRID 3 days in office/2 days work from home may be offered, pending performance evaluation.
Responsibilities
Essential Job Duties & Responsibilities:
Minimum Job Requirements:
We are currently seeking Customer Service Representatives for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with travel directions in the Chicago, Illinois area. They will be responsible for providing professional, knowledgeable, and courteous support to all customers. This position typically works under close supervision and direction. This position is will require on-site presence in Amherst, NY for a minimum of 90 days and then a HYBRID 3 days in office/2 days work from home may be offered, pending performance evaluation.
Responsibilities
Essential Job Duties & Responsibilities:
- Determine reason for call - Travel information, ADA, Items Lost & Found, RTA fare applications, transit specific complaints,
- Use Translation service to provide accurate directions
- Use multiple websites for travel planning & various transit programs
- Submit customers mailing request for bus & train schedules
- Accurately record and post unplanned Detour instructions
- Adaptable in communicating information to general public
Minimum Job Requirements:
- High school degree, or equivalent, plus 1 year experience in a Customer Service/Call Center.
- Must be a good team player.
- Must possess a positive attitude.
- Must excel in a fast-paced environment.
- Able to work and respond in a high-volume situation.
- Willing to work extended hours.
- Ability to type 40 plus words per minute (WPM).
- Proficient in Microsoft Office
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