Jr Network Engineer

Description

We offer Great Benefits!

MedicalDentalVision401K with a match28 paid days off including company holidays5 different Flexible Spending account optionsNew Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed. Requirements:

SUMMARY: The Network Engineer is responsible for the delivery of high-quality IT technical professional services to our clientele.? These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services.? The Systems Engineer must demonstrate superior proficiency in the performance of these services.? Dedication to quality and customer satisfaction are critical success factors for this position.

PRIMARY DUTIES include but are not limited to:

• Customer Satisfaction through the delivery of world class Support Services.
• Optimizing productivity while assigned to customer tickets or projects.
• Ability to prioritize work through ticket and project status.
• Problem-solving and resolution of network issues and escalating where appropriate.
• Ticket Quality Control and Ticket Management.
• Customer Service including phone, video, and email communication.
• Occasional on-site to nearby customers (less than 5%).
• Occasional on-call responsibility/rotation.
• Participation in process improvement initiatives.
• Documentation skills for customer environments. COMPETENCIES:
• Outstanding capabilities to troubleshoot and correct network issues.
• Strong broad-based knowledge of Network hardware, Operating systems (client and server), networking products, connectivity, and cabling.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.
  
  

Required Experience Required

• 3+ years’ experience as a Network Engineer.
• Troubleshoot, Analyze, and configure LANs, WANs, and wireless networks, including routers,
  
  

switches, firewalls, VPNs and access points in a variety of models and vendors.

• Proven experience with network capacity planning, network security principles, and
  
  

general maintenance best practices.

• Participate in planning and execution of new and existing equipment hardware and
  
  

firmware upgrades.

• Working technical knowledge of current network hardware, protocols, and internet standards,
  
  

including routers, switches (layer 2/3), firewalls, remote access, MFA, DNS, BGP, OSPF, EIGRP,

VLAN, and QoS.

• Strong background with Cisco (ASA and Meraki), Fortinet, and Sonic Wall.
• Excellent hardware troubleshooting experience.
• Fundamental knowledge of Network relationship to cyber security principles and practices.
  
  

PREFERRED CERTIFICATIONS/Skills

• Cisco CCNA required.
• Cisco CCNP preferred.
• Experience with multiple network technology stacks. (Solar Winds and Audvik)
• Knowledge and experience in network virtualization technologies. (Azure and AWS)
• Experience in MSPs with tools such as ConnectWise or ITGlue is a bonus.
• Knowledge of VOIP systems is a bonus.
  
  

PHYSICAL DEMANDS / WORK ENVIRONMENT:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Work in an indoor/outdoor environment.
• The employee is required to talk in a clear, audible voice.
  
  

EXPECTED HOURS OF WORK: Full-time position working 40 hours per week. Overtime hours may be required.

TRAVEL: Travel is required, but only occasionally, and is less than 10%.

LANGUAGE SKILLS: English

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.