Alarm Monitoring Specialist (Twin Cities Area)

Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.

Join our National Award-Winning Alarm Monitoring team! 

Vivint’s Alarm Monitoring Specialists protect families and property 24/7. Our Monitoring Specialists take on an especially vital role to ensure the safety of our customers, including (1) properly responding to alarm signals from our customers’ alarm systems, (2) dispatching emergency signals to police, fire, and medical agencies., (3) providing world-class customer service to our customers in their time of need.

What We Offer

• Part-time & Full-time employment options; Flexible scheduling
• Comprehensive Training: Paid, full-time, mandatory 5 weeks
• Shift Pay Differentials + Biweekly Performance Bonus + Commissions + Additional Monthly/Quarterly Bonus
  
  

Training: Full Time, Paid, Mandatory 5 weeks 10am-6:30pm CT

Available Shifts (weekends Required)

7:00am - 5:00pm CT

2:00pm - 10:30pm CT

1:00am - 7:00am CT

Starting Rate: $17.50/hr

• We want you to grow with us! Potential to make up to $19.25/hr and other career growth opportunities within your first year!
• Additional $3/hr for hours worked during 3rd shift on site in our Eagan, MN office.
• Additional $1.00 per hour for bi-lingual Spanish/English speakers.
• Bonuses: additional $3-5/hr for top performers, additional $1.50/hr for average performers
  
  

Minimum Requirements

• **You must be within commuting distance (50 miles) to our Eagan, MN office**
• Must be able to pass an FBI criminal background check to obtain a Burglar Alarm License (or equivalent) in all 50 states
• High School Diploma or equivalent
• Be able to type a minimum of 40 wpm
• One year customer service experience preferred, but not required
  
  

A Day In The Life

• New hires complete a 3-week new hire classroom training followed by a 2-week hands-on training.
• Includes comprehensive training on both alarm standard operating procedures and how to assist customers in emergency situations.
• Dispatch police, fire or EMS when needed.
• Notify customers of non-emergency signals.
• Notify account contacts of emergency signals after dispatch.
• Receive and process inbound calls requesting information.
• Position requires some weekend and, holiday, and shift work and may require mandatory overtime.
  
  

What Will Make You Successful

• World-class customer service and interpersonal skills. Personal accountability and a strong commitment to excellence.
• World-class customer service and interpersonal skills.
• Innovative problem-solving and analytical thinking.
• High emotional resiliency and ability to navigate stressful or emergency situations.
• Ability to use discretion and problem analysis.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Extensive training will be provided before taking emergency calls.
• Highly dependable with regular and punctual attendance.
• Thrive on a workday comprised of highly repetitive interactions or processes.
• Ability to interpret and apply documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Proficiency with computers, Microsoft Office Suite, and the internet.
  
  

Work Environment Requirements: 

• Equipment will be provided by Vivint which you will need to pick up from our office in Eagan, MN
• You must have reliable internet: 10 MBPS download and 10 MBPS upload speeds
• Must have a wired internet connection and provide your own ethernet cable
• Provide a 360-degree virtual tour of your workspace to meet department regulations
• Your camera will be expected to be on during training and team meetings
• Have a quiet and enclosed workspace away from others
• Understand you cannot be the primary caregiver for any children, other people, or pets while on shift.
  
  

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Part-time and Full-time options, Flexible scheduling
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Career development and leadership opportunities
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups
• Discounts with various national companies and vendors
  
  

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:

• https://www.youtube.com/watch?v=d2f4KguloeU
  
  

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".