Disputes Analyst

We Go Beyond

At Beyond, we believe that everyone should “Be You!”. Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.

This position is eligible for remote work. Currently we can hire employees in the following states: Arizona, California, Connecticut, Florida, Georgia, Idaho, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming. This role will have occasional on site expectations.

Job Responsibilities

• Review and respond to customer disputes and chargebacks by utilizing system tools, following best practices and payment type regulations to reach an appropriate resolution
• Analyze and identify links between fraud and non fraud customer claims to help with identifying and fighting friendly fraud, returns fraud and false fraud claims.
• Help manage internal negative lists
• Work with various Customer Care teams to find the best resolution for non-fraud disputes
• The Chargeback Analyst will learn and apply new skills as required to ensure the future success of the company
• Maintaining basic spreadsheets for reporting purposes.
• Perform other duties as required and assigned by manager and upper management.
• Follow legal policies as directed.
• Perform other duties as required and assigned by manager and upper management.
• Follow legal policies as directed.
  
  

Job Requirements

• Must have excellent organizational and time management skills, and ability to handle multiple cases at once in several case management systems while meeting strict deadlines
• Ability to stay calm and effective under pressure
• Strong analytical and reconciliation skills with attention to detail
• Ability to work independently
• Experience in volume driven and time sensitive environment
• 2+ years of experience in handling chargebacks (as a merchant or credit card issuer), fraud prevention experience, accounts payable experience or related accounting field
• Must adapt to changing policies and stay current with card issuers dispute guidelines to ensure all cases are handled appropriately
• Good oral/written communication skills
• Pass a criminal and financial background check
  
  

Skills

• Proficient in MS Office Suite
• Data Analysis
• Financial Analysis
• Research Analysis
• Customer Relationship Management
  
  

Education

High school diploma or equivalent is required. BA Degree in finance, business or accounting preferred.

Certifications

Physical Requirements

This position requires the incumbent to sit, stand and perform general office functions. The incumbent may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.

Equal Employment Opportunity

It is our policy to provide equal employment opportunity for all applicants and associates.  This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law. 

Who We Are

We’re a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology. From building award-winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.

What We Offer

• 401k (6% match)
• Flexible Schedules
• Onsite Health Clinic
• Tuition Reimbursement, Leadership Development Program, & Mentorship Program
• Onsite Fitness Center
• Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women’s Network, Women In Tech)
• And More…
• Benefits vary based on position, tenure, location, and employee election
  
  

Physical Requirements

This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.

Equal Employment Opportunity

It is our policy to provide equal employment opportunity for all applicants and associates.  This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.

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