Front Desk Agent

MCR Hotels


Date: 2 weeks ago
City: North Little Rock, AR
Contract type: Full time
The Front Desk Agent at the Homewood Suites Downtown Little Rock is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.

Essential Functions

  • Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
  • Maintain proper operation of the telephone switchboard.
  • Answer guest inquiries about hotel service, facilities, and hours of operation.
  • Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  • Respond to guest requests in a timely and professional manner.
  • Maintain confidentiality and security of all guests and hotel information.
  • Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
  • Be aware of all rates, packages, and special promotions.
  • Be familiar with all in-house groups and high demand/restricted dates.
  • Take all necessary information when taking room reservations and follow rate quoting scenario.
  • Be knowledgeable of the front desk computer system.
  • Log and deliver packages, mail, and messages.
  • Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
  • Accurately complete the check-in and checkout process.
  • Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
  • Restocks front desk area and supplies as required or assigned by immediate supervisor.
  • Ability to follow a checklist.
  • Perform other duties as assigned.

Minimum Qualifications

  • Must have a positive attitude and willingness to learn.
  • Demonstrate the ability to multi-task.
  • Demonstrate the ability to be detail oriented.
  • Demonstrate the ability to problem solve to effectively deal with internal and external customers.
  • Must have basic English verbal and written communication skills.
  • Must work well in stressful, high-pressure situations.
  • Basic math skills.
  • Must have the ability to obtain alcohol awareness certification as required by the State.
  • Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
  • Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
  • Must be able to convey information and ideas clearly.
  • Must have a desire to serve all guests.
  • Must meet the legal age to serve alcoholic beverages (at select properties).

Preferred Qualifications

  • Experience in a hotel or a related field.
  • Brand knowledge and experience.

Our Company

  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Floor Care Technician

Yona Solutions, North Little Rock, AR
1 week ago
Come rise above with Yona! Our employees are instrumental in maintaining a happy, healthy, and clean environment for the residents. We depend on our team members to be highly motivated, committed, and compassionate individuals who share our vision and work together to attain it. Our work environment encourages responsibility for personal growth and promotes pride in each employee. You will...

Commercial Sales Representative

SERVPRO of Little Rock, North Little Rock, AR
$75,000 - $90,000 per year
1 week ago
Benefits:401(k) matchingDental insuranceHealth insurancePaid time offVision insurance**Commercial Sales Representative - SERVPRO of Little Rock**Salary Range:** $75,000-$90,000 Base Pay + CommissionLocation:** North Little Rock, AR**Job Overview:**We are seeking a motivated and dynamic Commercial Sales Representative to join our team! You will be responsible for promoting and selling Servpro's services in the commercial sector. Your role will involve developing new business, building...

Client Service Associate - P&C

Sterling Seacrest Pritchard, North Little Rock, AR
3 weeks ago
The Client Service Associate (CSA) works alongside and supports the activities of our Client Service Executives and Producers in the marketing and sales process for new and renewing business. As a Client Service Associate, you will build on the foundational responsibilities of a Client Service Assistant, taking on additional duties that involve great responsibility and client interaction. You will serve...