Quality Assurance Lead

About Mogli

Mogli Technologies delivers a native Salesforce application for SMS and WhatsApp communications to global education organizations and nonprofits, along with extreme growth of clients in commercial verticals. Our products are easy to use and have robust functionality. Our fantastic team members have won the loyalty of clients around the world. We are a small, high-trust team focused on accelerating our clients' success globally.

What we hold sacred around here:

Empathy: A powerful characteristic that's about being in tune, seeing, knowing, and understanding others while also relating as a human in a tech-minded world. Listen. Ask questions. Offer tactful solutions. Instead of serving our own interests, we are wired to serve others.

Hustle & Tenacity: We are action-oriented and happiest in motion. We take pride in delivering exceptional experiences for our clients & partners. In the midst of adversity or challenges, we don't quit, but hold to a vision and eliminate barriers to find resolution & make things happen.

Twinkle in your Eye: It's that hidden energy, emotion, or humor – the excitement of having a particular idea before putting it into action. You know something about something and you are excited to share that knowledge.

Proactive: We aim for a no-surprises policy that builds trust by outlining the next steps early and often, identifying patterns, and courageously communicating. A little extra effort up front saves a big effort later on. Proactivity is a generous and conscientious act.

Growth Minded: We are continually evolving, creating, beautifully curious, and willing to step outside our comfort zones. Unwilling to settle for how things are, we are always looking for ways to engage more effectively and efficiently. Navigating a growing and dynamic business is easiest with a growth mindset.

Location: Remote within the United States

Reports to: Director of Product

Salary: $85,000 - $100,000 base salary, eligible for annual bonus

Anticipated Start Timeline: October, 2024

Schedule: Flexible work hours within a standard business day

What we are looking for:

The Quality Assurance Lead will play a key role in ensuring the delivery of high-quality software products to our clients. Reporting directly to Product Leadership, you will collaborate closely with Engineering, Product Managers, and other key stakeholders to develop and execute a comprehensive quality assurance strategy. Your mission is to enhance our internal QA processes, driving quality and efficiency throughout the product lifecycle. This role requires a proactive, detail-oriented individual with expertise in both manual and automated testing processes, particularly within Salesforce environments.

What your day to day looks like:

• Develop and implement end-to-end quality assurance strategies, incorporating both manual and automated testing approaches.
• Lead and manage the testing of new and existing features, ensuring quality standards are met. Utilize tools like Testim.io to build and execute automated test cases.
• Establish and oversee the process for documenting, tracking, and managing bugs/issues in Jira; prioritize issues and collaborate with teams to resolve them efficiently.
• Collaborate with cross-functional teams—including Product, Engineering, and Solutions Engineering—to design and maintain effective test environments.
• Ensure testing aligns with product roadmaps and customer requirements, integrating quality standards into acceptance criteria for user stories.
• Create test plans, acceptance criteria, and define success metrics for features in alignment with product goals.
  
  

What you bring to the table:

• 3-5 years of experience in software testing & quality assurance, with hands-on experience in Salesforce environments (preferably on agile teams).
• Expertise in manual and automated testing, with experience using tools such as Testim.io or similar test automation frameworks.
• Proven track record in developing QA strategies and building testing processes that ensure high product quality.
• Strong collaboration skills, with the ability to work across teams to align on goals and outcomes.
• Experience working with Jira or other bug tracking/project management tools to efficiently document and prioritize issues.
• Ability to work independently and manage multiple priorities and deadlines while maintaining a high attention to detail.
• Strong communication skills, able to clearly document and communicate findings to both technical and non-technical stakeholders.
  
  

Preferred Tech Stack:

• Environment: Salesforce required
• Automation Testing Tools: Testim.io or similar
• Project Management and Bug Tracking: Jira or similar
  
  

The Benefits We are Proud to Offer:

• Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli
• Support for professional development, including professional certification
• Matching 401k plan
• Employee Assistance Plan, AD&D, etc
• Flexible Time Off Policy
• 9 US Federal Holidays and 6 paid sick days
• Work from Anywhere in the United States
  
  

Our Commitment to Diversity, Equity, and Inclusion

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ+ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups.

Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you're not sure whether you meet our qualifications. We'd love to have the opportunity to consider you.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.