Business Analyst, Operations Analytics

Who we are:

Want to make an impact? Join our pack and come work (and play!) with us.

We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.

Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies.

At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.

*This is a hybrid position that has the minimum expectation to work out of our Downtown Seattle Office one day per week on Thursdays.

Who we're looking for:

We are specifically looking for a Business Analyst III to partner closely with Rover’s Trust and Safety Sr. Leadership to help make Rover a safer community for pet parents and sitters. This will be a high visibility role, partnering directly with a diverse set of stakeholders to determine how to measure and improve T&S program success. Additionally this role will own analytics support and strategy for Rover’s account safety / fraud mitigation program. This role will require a unique skillset - the ideal candidate should be very comfortable turning ambiguous business problems into crisp requirements, and in turn using those to build creative data products meeting a niche business need. The ideal candidate should be a builder - someone who is eager to start from nothing and build an excellent analytics support program for an underserved but extremely important part of the business.

Your Responsibilities:

• Partner with Trust and Safety leadership to determine our strategy for measuring program health and performance, defining comprehensive metrics, developing crisp reporting and standing up monitoring rhythms.
• Collaborate with Account Safety leadership to measure program performance and proactively identify and mitigate fraud trends on Rover’s platform.
• Serve as strategic partner and advisor to business leaders, responsible for making recommendations on investments and optimization strategies in Trust and Safety
• Support the construction of our reporting abstractions (built in dbt)

Your Qualifications:

• At least 4 years experience working cross-functionally with complex datasets to support organizational decision making.
• Excellent verbal and written communication skills. Specifically, you know how to narrate analysis and results to business partners in a useful, concise, and meaningful way.
• You are extremely comfortable with taking ambiguous issues and structuring them into crisp business problems, and using those to develop and execute on a refined project plan with clearly identified deliverables, all with relative autonomy.
• Strong proficiency with SQL. You would feel confident reviewing code produced by other analysts and data scientists
• You have hands-on experience building out data abstractions using tools such as DBT or Airflow as well as a variety of data visualization tools (e.g., Mode, Looker, Periscope, Tableau, etc.)
• You can independently prioritize projects based on return on investment and own the end-to-end project management for our analytics deliverables
• You are excited to help mentor junior analysts

Nice to Have:

• Masters degree in a quantitative field OR on the job experience with applied statistics.
• Ability to code in Python/R is a plus
• Hands-on experience working with customer service tool data sets (e.g., Zendesk)
• Hands-on experience running A/B tests and experiment design

Benefits of Working at Rover.com

• Competitive compensation
• 401k
• Flexible PTO
• Competitive benefits package, including medical, dental, and vision insurance
• Commuter benefits
• Bring your dog to work (and unlimited puppy time)
• Doggy benefits, including $1000 toward adopting your first dog
• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly
• Regular team activities performed in person and virtually

Compensation:

• In the greater Seattle area the first-year salary range is $108,694- $136,046. Additionally, Rover offers benefits to full-time employees.
• The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process.

Rover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances.

We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.