Medical Assistant

Santa Cruz Community Health (SCCH) began as a women's health collective in 1974 with the mission to improve the health of our patients and the community and advocate the feminist goals of social, political, and economic equality. Now, 50 years later, we serve that same mission as a nonprofit Federally Qualified Health Center operating three separate sites: the Santa Cruz Women's Health Center in downtown Santa Cruz serving women and children; the Live Oak Health Center serving everyone; and the Santa Cruz Mountain Health Center providing accessible and expanded access to care for our patients in the San Lorenzo Valley.Driven by our commitment to health care as a human right, SCCH is a leading non-profit provider offering comprehensive health services to our patients, regardless of their ability to pay. We have been recognized in the community as a leader in delivering high-quality, innovative care, and we are active in local, state, and national advocacy work that empowers our patients and community to be healthy, happy, and successful.SCCH has a diverse patient population and an engaging and friendly work environment. Our caring and committed staff works as a team to fulfill our mission so that all our patients have access to quality, whole-person health care.POSITION SUMMARY:A Medical Assistant (MA) ensures patients receive excellent customer service care and that operations are conducted in support of the patient centered medical home (PCMH) model. Medical Assistant’s work in Care Teams and are responsible for a variety of back office medical assisting, lab, and patient education duties. Duties include but are not limited to, preparing charts for patient visits, rooming patients, taking, and recording vital signs, assisting providers with exams, and working as a strong and flexible member of a health care team. MA's are expected to demonstrate exceptional critical thinking, clinical, patient relations, organizational, and time management skills.Classification: Full-Time, Hourly, Non-ExemptReports to: Clinic Manager & Site Operations DirectorCompensation: $23.00 - $32.36 per hour, depending on experience and certificationLocation: Live Oak Health Center or Women’s Health CenterHours: Varies; Some evenings and/or Saturdays required, where applicableLanguage Requirement: English. Bilingual in English and Spanish strongly preferredBENEFITS:Competitive compensation and benefits package are available to staff working at least 20 hours per week. Paid time off and paid holidays accrue from date of hire. Employer subsidized group health, dental, vision and life insurance plans the first of the month after 30 days of employment. Automatic 2% enrollment in an Employer sponsored 401K plan with a 2% retirement match.CORE JOB RESPONSIBILITIES:ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:Provide health education to patients under the direction of medical providersAssist providers with medical procedures and provide direct patient care (under the direction of medical providers) when demand is highAttend and participate in organization meetings and attend assigned trainingsEnsure protection of individually identifiable health information per HIPAA regulationsAssist Clinic Manager in ensuring that facilities are safe and meet staff and patient needsCreate and support a positive teamwork environmentJob ExpertiseDemonstrates knowledge of medical assisting principles and practicesDemonstrates knowledge and use of clinic policies and procedures as well as applicable federal and state rules and regulationsApplies technical and procedural know-how to get the job doneServes as a ‘resource person’ on whom others rely for advice and answers difficult questionsEffectively gathers and uses information, procedures, materials, equipment, and techniques required for jobActs as a patient liaison with front office, billing staff, and providersAssists providers with proceduresDemonstrates ability to effectively use Electronic Health Records system (EHR)Performs lab tests and documents resultsConducts pregnancy screening, administers adult and pediatric injections, provides health education, information and referrals as neededSets up and breaks down exam roomsPrepares paperwork for external laboratories, sterilizes equipment in autoclave, and assists with stocking, inventory, and ordering medical/clinic suppliesQUALIFICATIONS:Minimum Qualifications:High School graduate or equivalentClinical Medical Assistant program; indicating completion of program including externshipCurrent BLS/CPR certificationMinimum of one year back-office experiencePreferred Qualifications:Bilingual English/Spanish strongly preferredGood knowledge of general back-office procedures, such as taking vitals, performing venipuncture, administering immunizations, etc.Good comprehensive knowledge of medical terminology in English and SpanishEmergency response capability for possible crisis situationsSkills & Knowledge:Knowledge of standard clinical healthcare practice policies and procedures.Experience working on computers and Knowledge of Microsoft Office software products.Ability to work with practice management and EHR systems.Knowledge of health insurance plans.Knowledge of healthcare terminology, procedures, and practice.Knowledge of HIPAA regulations.Excellent verbal and written communication skills.Knowledge of personnel management and labor law as it relates to this position.Ability to work independently and to use good judgment.Ability to work effectively and harmoniously with co-workers.Possess empathy towards the needs of others with excellent leadership and coaching skills.Actively works to maintain a good working relationship and team approach with peers and co workers.SANTA CRUZ COMMUNITY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER (W/M/V/D)