Director, Sales Operations

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for a Sales Operations Director to be a key member of our Business Operations and Strategy team. This candidate will help increase the productivity of our sales force and revenue growth of the SMB and Global Channel Partners business. You will play a critical role in structuring the GTM for the Sales teams globally, and in providing insights to executive leadership through data analysis of team performance and existing processes.

How will you make an impact?

• Communicating and partnering with senior executives and sales leadership
• Collecting, analyzing, and reporting vast volumes of sales and operational data from various internal systems including amongst others our BI platform, Salesforce.com, Order Admin Systems, and ERP
• Evaluating sales trends, records and performance by territories and product offerings against sales quotas at a regional, segment, territory and individual sales executive level, in order to drive efficiency and improvements in our business operations
• Presenting insightful business insights on an on-going basis to the regional management team, operational improvement areas, and enforce implementation across sales
• Strategic thinking, planning, implementation and enforcement of business improvement initiatives between sales, presales, services, product, legal and finance.
• Developing, tracking and monitoring of regional sales related KPIs such as pipeline generation, pipeline growth and development, and sales teams productivity to improve internal processes
• Partnering with sales management and sales executives in supporting day to day operational decisions such as go-to-market plans, accounts coverage, quota assignments, internal mobility, product assignments and territories structuring
• Evaluating internal and external economic conditions to assist in the development and evaluation of the sales forecast, and constant improvement of go-to-market plans
  
  

Have you got what it takes?

• Bachelor’s degree in Computer Science, Finance, Business Administration, Accounting, or other business related field required, MBA (preferred)
• 5+ years of experience preparing complex operational and business analysis experience– preferably sales operations experience
• Experience in collaborating with business leaders and key stakeholders to deliver data-driven efficiency improvements
• Experience in a top-tier consulting firm is highly desirable
• Experience in a global technology company; Enterprise software company experience is strongly preferred
• Excellent data management and analysis capabilities
• Excellent presentation and communication skills
  
  

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5116

Reporting into: VP, CX Strategy and Business Operations

Role Type: Director

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.