Claims Payment Associate (Hybrid or Remote)
MAPFRE
Century Automotive Service Corporation, a MAPFRE USA Company, based in Albuquerque, New Mexico, is a leading provider of extended warranty programs and ancillary finance and insurance products. Century currently markets its products through specialized F&I (Finance & Insurance) Agencies that have relationships with car dealerships around the United States.
We are looking for dedicated Customer Service / Claims Processing talent to join our team.
We offer Remote or Hybrid schedule in our Albuquerque, NM office.
This position pays $17.50/hour to start.
Comprehensive Benefits As Of Day One
Regular Schedule: Monday through Friday, 9:30 a.m. to 6:00 p.m. MT / some overtime is required (Training schedule Monday-Friday, 8:30 a.m. – 5:00 p.m. MT)
Summary : This position is responsible for receiving claim and maintenance invoices from multiple dealerships and independent repair facilities, paying them in the order received per check or credit card depending on the repair facility’s billing setup, communicating with repair facilities over the phone clarifying and correcting billing issues.
Essential Duties And Responsibilities:
- Processing claims reimbursements
- Ensuring invoice amounts match with the authorized claim amount
- Ensuring invoices contain correct names and signatures before paying
- Communicating with dealerships and repair facilities to correct invoices and billing issues
- Copying and distribution of new business checks and accompanying contracts and remittances
- Scanning contracts and remittances
- Scanning payment repair orders and checks
- Answering phone calls from dealerships, repair facilities, and other customers and assisting them with their inquiries regarding claim payments.
- Special projects and other duties as assigned
Requirements:
Education: High School diploma or equivalent.
Experience: 2 years experience in automotive claims payments or payment processing; cash processing and data entry experience preferred.
Work Environment: Office/Call Center. Majority of work is completed while sitting at a computer.
Competencies: Must be able to work in a fast paced environment and ensure payments are processed correctly and accurately. Must be organized with the ability to multi-task and adjust priorities throughout the day. Must be comfortable working in a fast paced environment. Must possess good customer service skills with the ability to actively listen and follow direction. Must have the ability to work independently or as part of a team.
Decision making skills : Must be able to analyze and/or gather all available information for the formulation of sound decisions to effectively resolve a variety of issues.
Analytical skills: Must be detail oriented and accurate.
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