HR Coordinator
Metasys Technologies, Inc.
Date: 1 week ago
City: Remote, Remote
Salary:
$26.32
per hour
Contract type: Contractor
Remote
HR Coordinator
Potential to convert to perm
Remote Position
Duties And Responsibilities
" Provides quality customer service in response to inquiries made via phone or e-mail from all nationwide SGWS Employees, Managers, HR Business Partners as well as all areas of SGWS operations.
" Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information.
" Provides timely and accurate information over the phone, via email or other points of contact responses to employees.
" Triage issues presented by employees and accelerate to Tier 2 specialists for resolution.
" Follow up with employees upon closure of issues for satisfaction of resolution.
" Works efficiently to resolve and close cases accurately and timely to meet Service Level metrics.
" Accurately and timely logs-in all cases received via phone or e-mail into the case management system (Service Now).
" Identify and assess employees' needs and provide a solution to best meet the needs of the employee.
" Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries.
" Liaise with our partners such as Benefits, Shared Services, Payroll to ensure valid and correct information is provided to our employees.
" Navigate employees through the process of benefit enrollment through the self-service portal.
" Collects and validates complete data required to process manual employee personal and organizational transactions and escalates for processing through SG Connect.
" Participates in pre and post implementation activities.
" Support inquiries regarding Company initiatives, Natural Disaster/crisis events and annual programs.
" Perform other job-related duties as assigned
" Must be bilingual in Spanish.
" Must be able to work West Coast hours (PST).
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
Potential to convert to perm
Remote Position
Duties And Responsibilities
" Provides quality customer service in response to inquiries made via phone or e-mail from all nationwide SGWS Employees, Managers, HR Business Partners as well as all areas of SGWS operations.
" Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information.
" Provides timely and accurate information over the phone, via email or other points of contact responses to employees.
" Triage issues presented by employees and accelerate to Tier 2 specialists for resolution.
" Follow up with employees upon closure of issues for satisfaction of resolution.
" Works efficiently to resolve and close cases accurately and timely to meet Service Level metrics.
" Accurately and timely logs-in all cases received via phone or e-mail into the case management system (Service Now).
" Identify and assess employees' needs and provide a solution to best meet the needs of the employee.
" Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries.
" Liaise with our partners such as Benefits, Shared Services, Payroll to ensure valid and correct information is provided to our employees.
" Navigate employees through the process of benefit enrollment through the self-service portal.
" Collects and validates complete data required to process manual employee personal and organizational transactions and escalates for processing through SG Connect.
" Participates in pre and post implementation activities.
" Support inquiries regarding Company initiatives, Natural Disaster/crisis events and annual programs.
" Perform other job-related duties as assigned
" Must be bilingual in Spanish.
" Must be able to work West Coast hours (PST).
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
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