IT Help Desk Technician

EMCORE Corporation is the leading independent* provider of advanced inertial navigation products serving the aerospace & defense, commercial and industrial markets. We are a pioneer and leading innovator of fiber optic, ring laser gyro, and MEMS technologies for a broad range of navigation applications.

At EMCORE, we welcome forward thinking and continuously challenging existing processes and methodology. We especially want to host a creative culture for all to learn and grow. If you are resilient and enjoy working in a dynamic high growth environment, then you belong with us. ( www.emcore.com )

We are currently seeking an IT Help Desk Technician to provide customer support and technical assistance to all users onsite and remote users.

This position is on site in our Tinley Park, Illinois location and is expected to pay $70,000-$82,000

The IT Helpdesk Technician typically has a wide range of responsibilities, which include, but are not limited to the following:

Essential Functions

• Provides technical support to users by researching and answering questions, troubleshooting problems, maintaining workstation, operating system, and LAN performance at all sites/centers
• Detect, diagnose, and resolve application issues
• Monitor and improve system performance by identifying problem/s and recommending changes
• Troubleshoot, identify issues, recommend solutions to ensure consistent productivity and minimize downtime with effective internet and/or Wi-Fi connectivity at all sites/centers
• Set up systems, computer hardware, software, software updates, networks, printers, scanners, etc.
• Set up new hires’ desktop or laptop computers, email accounts, and LAN connectivity to printers, scanners, servers, network share drives, etc.
• Maintenance of email accounts/directories (e.g., adding new hires, deleting/deactivating and/or redirecting terminated employees’ email accounts).
• All other duties as assigned and required.
  
  

Qualifications

• Five+ years prior IT and systems administration experience
• AA/AS degree, certification.
• Acute system administration, computer skills, familiarity with MS Windows products.
• Problem-solving/ Critical thinking and organizational skills
• Practical verbal and written communication skills
• Operating systems, phone skills
• Excellent customer service and follow-through
• Quality focused
  
  

Preferred Qualifications

• Project management skills
• Ability to travel if required (10%)
• Eager to learn and participate in projects
• BS preferred
  
  

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands and fingers, handle or feel objects, tools, or controls, reach with hands and arms, climb or balance, stoop, kneel, crouch, talk, or hear.
• Candidate must be able to lift and carry up to 20 pounds as needed up to 50.
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The work environment characteristics involve a moderate amount of noise
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.
• As a federal contractor, we are required to have all candidates/employees pass a criminal background check and a multi-panel drug screening, prior to starting employment.
• ITAR REQUIREMENTS:
  
  

Separate from employment eligibility (Form I-9), U.S. export license requirements may apply before the Company can provide certain non-“U.S. persons” with access to specific technology, software and hardware that may be necessary for a position. As such, this position may require ITAR or EAR clearance.

EMCORE Corporation is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.