Supervisor, Administrative Services

Job Summary

Supervises day-to-day operations of information maintenance and distribution by assisting task work and providing directions to team. Leads team workflow by anticipating and offering assistance for business needs that require support independently. Supervises team in event execution by anticipating, assigning, and coordinating multiple team leads to supervise operational tasks in preparation for events. Provides preliminary leadership for budget management to team by monitoring and recommending improvements to department budget based on timeline, staffing, space, and equipment needs. Manages relationships with vendors by aligning vendor relationships with member and organizational goals and issues. Coaches team on data integrity and reporting by anticipating and assigning operational tasks.

Essential Responsibilities

• Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
• Supervises day-to-day operations by: assisting task work and providing directions to team; developing new processes and systems to streamline and facilitate efficiency; developing instructional materials for training on standardized processes for administrative tasks; acting as a point of escalation for team for highly complex or special projects delivered to department head; and partnering with department managers to ensure team administrative support needs are met.
• Leads team workflow by: anticipating and offering assistance for business needs (e.g., manager email requests) that require support independently; supervising staffing-related deficiencies and reallocating team resources to ensure quality of service; overseeing technical systems support for the department; deciding and negotiating resource allocation for the team, applying policy knowledge to ensure compliance and ensure (e.g., review charges) orders meet budget targets; leading application of strategies for effective resolution of general requests; reviewing and resolving escalated time card issues directly with staff; implementing new staffing onboarding activities with advanced strategies to ensure employee growth and success; and guiding team to leverage the HR information system to proactively maintain knowledge of the contract language, highly complex pay practices (e.g., travel, shift differentials), and changes to job functions, job descriptions, and role goals.
• Supervises team in coordination and planning of large events by: leading teams to conduct meeting facilitating through monitoring attendance, building the agenda, creating/compiling the presentation for flow, driving meeting participation and discussion, and carrying through follow-up actions/requests; providing supervisory oversight for team to finding and booking meeting rooms appropriate for highly complex audiences and meeting objectives.
• Supervises team in execution of events by: anticipating, assigning, and coordinating multiple team leads to supervise operational tasks in preparation for events; ensuring adequate resources are allocated to execute high-level events successfully; prioritizing and monitoring key senior employee schedules and deadlines when organizing events for maximum availability; serving as a point of escalation and resolution for delicate high-impact issues during meetings and events; implementing and monitoring criteria for tracking desired event outcomes; and evaluating the agenda, meeting minutes, and meeting summaries, generating and ensuring action-item follow through, and coordinating high-stakes guest presentations in department meetings or large team meetings.
• Provides preliminary leadership for budget management to team by: monitoring and recommending improvements to department budget based on timeline, staffing, space and equipment needs; guiding staff to ensure the services and processes are cost effective and meet department objectives; supporting development of direction and strategy to ensure cost-effective events that meet budget requirements; reviewing and may be approving simple vendor requests; and directing the allocation of expenses through appropriate accounts.
• Manages relationships with vendors by: aligning vendor relationships with member and organizational goals and issues; building and maintaining established relationships with strategic leaders, members, and vendors; and coordinates team to organize information in support of complex vendor negotiations (e.g., caterers, hotels) to ensure growth and success.
• Coaches team on data integrity and reporting by: anticipating and assigning operational tasks; supervising the teams service level data-input and reporting (e.g., productivity, weekly statistics, and statistical reports) in alignment with organizational standards; creating a wide-range of complex reports for overall department budgets; and analyzing problem areas, identifying root causes, resolving data issues, measuring impact of changes, and recommending process improvements and new solutions.
• Ensures alignment of strategic direction by: cross-referencing projects with organizational objectives, business plans, financial goals, and service quality; leading implementation and supporting development of department direction and strategy, listing efficient events that meet member needs; partnering with department leadership to craft business development opportunities, department policies and procedures, and organizational goals; nd coordinating team efforts to enact set strategic directions.
  
  

Minimum Qualifications

• Minimum two (2) years of experience in a leadership role (e.g., mentoring or leading a project) with or without direct reports.
• Bachelors degree in Communications, Business, Health Care or related field, OR Minimum three (3) years of experience in administrative support or related field.
  
  

Additional Requirements

• Knowledge, Skills, and Abilities (KSAs): Negotiation; Interpersonal Skills; Project Management; Customer Experience; Computer Literacy; Strategic Alignment; Leverages Technology; Applied Data Analysis; Data Entry; Data Governance; Data Integrity; Vendor Management; Market Knowledge