Director of Project Management

Description

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.

The Director of Project Management is part of the Technology department and is a delivery thought leader, experienced in technology, strategy, and management. The successful candidate is customer service driven, an integrator of people and processes, a problem solver, and an effective consultant. You will play a senior leadership role ensuring the PMO team manages requirements, resources, schedules, releases, teams, and financials in an enterprise Agile environment, and adheres to quality and SDLC control guidelines throughout the full project life cycle. This also includes management of issues, risks, and change requests to ensure successful and on-time delivery.

Responsibilities

• Manage a portfolio of technology projects using the latest interactive software, cloud environments, machine learning, and AI.
• Manage software releases across multiple platforms to ensure on time delivery of roadmap initiatives.
• Facilitate the on-time, on-budget delivery of 365’s product roadmap.
• Establish and maintain performance metrics to understand portfolio health and drive accountability, act appropriately on the data.
• Maintain and present performance dashboards to executive stakeholders.
• Develop and deliver meaningful status reports and metrics to various audiences, including the project team, sponsors, executives, and key stakeholders.
• Develop a cohesive delivery strategy using Agile and traditional frameworks in a highly technical environment.
• Establish PMO integration playbook for acquired companies.
• Maintain accountability for the quality of project deliverables from conception to delivery.
• Proactively identifying issues, properly escalates, and provides visibility to the senior executive staff as appropriate.
• Manage project management staff to ensure 365’s Project Lifecycle guidelines are followed.
• Perform ad hoc and scheduled performance reviews of PMO staff; provide feedback and facilitate corrective actions as needed.
• Sponsor process improvement initiatives as it relates to improving project delivery.
• Provide leadership for the project team through motivation, coaching, discipline, and holding each other accountable.
• Develop and manage all aspects of projects from planning, vendor relationships, communications, scope, estimation, resources, budget, change, risks and quality.
• Monitor, track, and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.
• Procure adequate resources to achieve project objectives in planned timeframes.
• Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization.
• Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders.
• Continue professional development to keep abreast of emerging technologies, methods and best practices
• Other duties as assigned
  
  

Requirements

• Master’s degree in appropriate field of study or equivalent work experience.
• Current PMP certification.
• PMI-ACP, CSM, CSP, ITIL, KMP, SAFe or related certifications strongly preferred.
• 12 years of project management experience, working with highly technical software delivery projects.
• 10 years of experience with full product lifecycle projects, and a comprehensive understanding of the SDLC.
• 8 years of management experience.
• 5 years release management experience
• Advanced experience in compiling portfolio performance metrics including capacity management, cycle time, lead time, delivery performance, quality, risk, ETC.
• Excellent experience in Agile and Waterfall methodologies, SAFe, Scrum and Kanban frameworks.
• Experience with tools like Jira, Confluence, Smartsheet, SharePoint, Visio, Excel, Word, PowerPoint, Microsoft Project for the Web.
• Experience managing highly complex technical projects; PCI and data security projects is plus.
• POS experience in a hospitality or retail environment is a plus.
• Familiarity with computer hardware and peripherals, routers, switches, firewalls, networks and related infrastructure.
• Understand interdependencies between technology, operations, and business needs.
• Self-motivated, decisive, with the ability to adapt to change and competing demands.
• Experience leading, motivating, and managing various project and program team sizes, including internal and external resources, while holding the team accountable for performance.
• Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management.
• Experience working both independently and, in a team-oriented, collaborative environment.
• Adept at conducting research into project-related issues and products.
• Must be able to learn, understand and apply new technologies.
• Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective.
• Support diverse and inclusive work environment.