Homeless Services Assistant

Are you looking for an opportunity for professional growth and development? Consider joining the City of San Bernardino's Community Development & Housing Department as a Homeless Services Assistant! Â

About The Position

The Homeless Services Assistant collaborates with local agencies and community partners to deliver essential support and resources to individuals experiencing homelessness. Key responsibilities include grant management, conducting homeless counts, data analysis, and assisting with Continuum of Care planning.

We are looking for someone with

• Good judgement:Â Â Consistently demonstrates sound decision-making skills by interpreting and applying City and department policies effectively.Â
• Experience in Office Administration: Has thorough knowledge of office practices, including organizing files, managing records, and ensuring confidentiality in sensitive situations.Â
• People Skills: Communicates clearly and effectively with a welcoming, professional, and compassionate demeanor, especially when dealing with sensitive situations.Â
• Proficiency in Microsoft 365 products:Â Uses word processing, spreadsheets, and databases to create documents, manage projects, and perform routine calculations accurately.Â
  
  

What you will usually do

• Serve as the initial point of contact, managing calls, visitors, and mail while providing information on regulations and procedures.
• Address complaints and inquiries, conducting research to deliver accurate assistance to the homeless population.
• Research, compile, and organize information on relevant topics in homeless services; generate reports and documentation.
• Review applications and permits, process payments, and maintain accurate records.
• Manage departmental calendars, schedule meetings, and coordinate travel arrangements for staff.
  
  

CORE COMPETENCIESÂ Â

 Knowledge of:   Â

• Office administration and management practices and procedures.
• Principles and practices of sound business communication, including correct English usage.Â
• Familiarity with city organization, functions, rules, policies, and procedures relevant to assigned responsibilities.
• Advanced skills in word processing, spreadsheets, and databases.
• Understanding of financial and accounting recordkeeping practices and city administrative policies related to budget and public records.
  
  

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 Skills inÂ

• Operate standard office software and equipment, ensuring accurate and efficient typing to meet position requirements
• Organize and prioritize tasks while exercising sound judgment in accordance with City and department policies.Â
• Interpret and apply policies to make informed decisions and maintain comprehensive office and specialized files. Â policies and procedures.
• Communicate clearly and effectively in English and a designated second language, both orally and in writing.
• Provide excellent customer service to the homeless population while maintaining confidentiality and handling sensitive situations with tact and discretion.
  
  

Education and Experience

High School diploma or G.E.D.Â

    AND

Three (3) years of increasingly responsible administrative support, accounting/financial recordkeeping, legal, human resources, or secretarial experience. Â

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Possession of an Associate's Degree is highly desirable.

Experience in Housing and/or Homeless Services is highly desirable.Â

Licenses, Certifications, And Equipment

A valid California driver's license is required.BENEFITS AND REWARDS:Â

The City offers an attractive compensation and benefit package, that includes:

• Retirement - Participation in the California Public Employees' Retirement System (CalPERS). Classic members with less than 6 months separation: CalPERS 2% at 55, single highest year plan. New members, CalPERS 2% at 62, three highest year average plan.
• Health Insurance - Monthly contribution of $715.00 (Employee Only), $1,377.00 (Employee plus one), or $1,841.00 (Employee plus Family) for health, dental and vision premiums. Eligible employees who waive all medical, dental, vision, supplemental life, and supplemental AD&D benefits will receive an annual "Health Insurance Waiver Stipend" of $4,000.00 every first paycheck of December.
• Leave - Vacation beginning at 80 hours after one year, 96 hours of sick leave annually, 13 holidays, plus 18 hours of floating holiday time.Â
• Life & Accidental Death and Dismemberment Insurance - The City provides Term Life and Accidental Death & Dismemberment (AD&D) Insurance.
  
  

SELECTION PROCEDUREÂ Â

Apply - submit a completed job application and responses to the Supplemental Questionnaire, which fully describe the nature of your professional experience and qualifications.  Resumes will not be accepted in lieu of the application or supplemental application materials. Â

Application Review -

• Minimum qualifications
• Completion of the supplemental questionnaire
  
  

The rating of the supplemental questions may determine application status and/or rank on the eligible list. Â Applications submitted without all required materials will not be considered.

Job Related Testing (examination) -

Written/Oral/Performance Examination tentatively scheduled for 12, November 2024

Accommodation

The City of San Bernardino is committed to providing reasonable accommodations for qualified applicants with disabilities, whether physical or mental. If you require such accommodations during the assessment process, it is your responsibility to contact the Human Resources Department in writing before the recruitment closing date. For further details on how to request accommodation, please reach out to us at 909-384-5104 or via email at Janet Sirob.Â

Successful candidates will be placed on an eligible list, and highly qualified candidates will be referred to the appointing authority for further consideration. Candidates advancing in the selection process will receive information/instructions via email only.  Â

Department Interviews -Â Actual hire depends on success in the departmental selection process. Â Tentatively scheduled for 12, November 2024

Pre-Employment Process may include, but is not limited to:Â

• Pre-employment Medical Exam including drug test.Â
• LiveScan Fingerprinting which reviews criminal history with the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI)
• Employment/Professional Reference Check
• Confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentialsÂ
  
  

The City of San Bernardino reserves the right to modify the selection process as necessary to conform to administrative or business necessity.Â

For more information about this position, please contact the

City of San Bernardino Human Resources Department at 909-384-5104.

THE CITY OF SAN BERNARDINO IS AN EQUAL OPPORTUNITY EMPLOYERÂ