Network Services Supervisor- Enterprise Infrastructure

The Job

The Innovation and Technology Department is accepting applications for Network Services Supervisor for the Enterprise Infrastructure Division.

This position is characterized by the responsibility of supervising staff assigned to the Network Operations Enterprise Infrastructure Division. Under general direction, the position plans, organizes, coordinates, and supervises the day-to-day operations responsible for the Wide Area Network, Departmental Local Area Networks, Wi-Fi services offered by the Innovation and Technology Department, remote access to the Internal Network via VPN, and network security.

In addition, this position characterized by responsibility to assist the Network Operations IT Deputy Chief with the administration, management, and leadership for the day-to-day operations. Duties include providing management oversight and direction; conferring with staff on operation matters; serving as a technical advisor; resolving personnel issues; assisting in the development and implementa­tion of policies and procedures for long­ range network plans and daily operations; reviewing network integrity, security, and effi­ciency; evaluating and making recommenda­tions to the Division Chief for improvements or enhancements; making formal presentations and keeping abreast of technological changes; as­sisting in research and cost-benefit analysis of new technologies and making recommenda­tions for acquisition of new hardware and software; recommending training courses for staff; assisting in coordination with Telco Service Providers and customers; interfacing with customers to resolve service issues and concerns to maintain a high level of customer satisfaction; and assisting in the development of the annual Divi­sion budget and periodically reviewing budget status.

For a comprehensive list of job duties, refer to the Network Services Supervisor job description.

CONDITIONS OF EMPLOYMENT

Availability: Incumbents are subject to 24-hour call-back, evening, and weekend shifts.

Pre-Employment Process: Prior to appointment, applicants must undergo a background check, which includes fingerprinting and a medical exam.

Sponsorship: San Bernardino County is unable to consider candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.

Minimum Requirements

Candidates must meet the education and experience requirements to qualify.

EDUCATION: Thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology, computer science, computer information systems, public or business administration, or a closely related field. A list of completed coursework must be submitted with the application if an associate's degree in a qualifying field has not been conferred.

NOTE: Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) is acceptable .

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EXPERIENCE: Three (3) years of experience overseeing staff or technology in a lead or advanced role which can include planning, assigning, reviewing, and evaluating work, in the areas of Enterprise Network Systems and WAN/LAN Infrastructures and/or other closely related technologies.

Substitution: An additional one (1) year of qualifying experience may substitute the required education.

Desired Qualifications

Experience in designing and maintaining an IP network which carries data, voice, and video. Additionally, experience with Cisco products and technologies, network security using firewalls, etc. are highly desirable. The ideal candidate will demonstrate strong interpersonal and communication skills and be a team player with the ability to achieve goals through influence, collaboration, and cooperation.

Selection Process

Examination Procedure:

There will be a competitive evaluation of qualifications based on a review of the application and supplemental questionnaire. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire You are encouraged to include detail descriptions of your qualifying experience and skills, as only the most highly qualified applicants will advance in the process.

Application Procedure:

Please complete and submit the online employment application and supplemental questionnaire by5:00 PM, Friday, November 29, 2024.It is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.

For important information on employment processes and submitting job applications, see links below:

Guide to Completing a County Job Application

Applicant Information and the County Employment Process